Recent content by StarCecil

Okay, that's all very helpful and informative. I still have quite a bit of time to figure out what I want, and this information shall be put to good use. Thanks for your help.

I should clarify on this point. I'm looking at a pair of NVIDIA GTX 765M vs a single such card (or a single GTX 770M). I'm not exactly asking to play Crysis on high settings or anything so I'm just trying to feel out if the price bump would be well worth it or if I'd be just as good with a...

So I've pinned down most the features I'm looking for, but I can't quite decide on two options. Firstly, a dual graphics card setup vs a single card. Is their a real difference worth the price because I've heard some rather uncertain things. And if a single card is the better option, will 2...

Just got back from Dick's and District Manager Wade is tops in my book. He took care of the problem, no questions. Just had to verify that it hadn't been fired and I had to fill out another ATF form and get a NICS check. Thanked him for his help and that appreciated it, and he said "We'll take...

That's terrible to hear. I would never be abusive to any sort of CS person; not only is it a good way to not get a problem solved but it's anger directed at the wrong person. In my experience, a large source of customer outrage is the fact that companies tend to give little power to the...

Shitty people perform shitty service and are shitty customers, I guess. As for my current problem, I would have thought that it'd be as simple as a barrel swap, really. But they told me to come back in an hour and a half to talk to some manager higher up on the chain who might be able to help...

I agree completely that customers can be out of hand, but there is such a thing as atrocious service. I've been unfortunate enough to see several examples of it personally but I don't take it out on the employees. I would just like to see the problem fixed in a manner we both can be satisfied with.

So, because I haven't seen one yet, let's start a thread where we chat about problems we've had with customer service. I'll start off: A while back my PS3 died on me for the third time in my ownership of it, after two Sony repair services and six months after the second. I called Sony to see...

UPDATE: So I just called Sony using a number I found on the internet and I'm including it here because the guy was an incredible dick (1-650-655-8000). No seriously, I don't mean like "He didn't do what I wanted him to" kind of dick. I mean like he yelled at me for calling Sony. He ended up...

Well, if I can get Sony to give me the repair job, and if the thing actually lasts long enough to be worth it I was going to swap out the drive for a new one (I currently have a 60 gig in it after a friend swapped out his own). Otherwise I'll see if I can get them to give me a discount on a...

Depending on the problem, yeah that's a possibility. I wouldn't do it myself unless I knew there was no recourse, though. As far as Ebay goes, I might do that in the future but then you can kiss away any Sony support if that, too breaks down. I'd rather have this one fixed for free and have it...

Well, the things is they do have a one-time fee waiver. Something I got last time I made a fuss. They tend to stick to their guns and not offer it again. So I guess this is my third outing and my second time trying to get a fee waived. I do like your idea though, I might just demand that I...

Except I don't expect it to work for life. Electronics have an average lifespan of 3 years. The longest this console has lasted without service is 2.5 years from early '09 to late '11. Now, it should be noted that Sony isn't constantly fixing the console I got in '07 and shipping it back...

That would have been smart if I had done it several years ago, but even Sony, as they did then, will tout how low their failure rates are. Besides, I don't think warranty magic would have helped here. And, anyways, I think any extended warranty from 2007 will be ended by now, right? They do...

Cost and principle. I'll probably do that if Sony doesn't budge. However, if I can get them to fix my console without charging again, then we'll do that instead. I paid good money for this system and I expect it to work. By just buying another console and calling it a day, Sony more or less gets...