"In 1999, Sega had launched with the best machine and the most high-quality games anyone had ever seen. They had a well-supported platform which was easy to program for and offered an abundance of after-market options and services. They had, in other words, a first-rate game console, launched perfectly and supported flawlessly. Nothing, so it seemed, could go wrong. And yet it did. Sony beat them just by showing up to the party, and by the time Sega pulled the plug, only 10 million Dreamcasts had been manufactured, an estimated half of which still sat in warehouses and on store shelves.
"At first glance, it doesn't make any sense, and considering only the machine, its capability and wide appeal, it doesn't. But the problems with Sega's machine were legion, and most had nothing to do with the Dreamcast at all."