Hardin/Cruse posts on another forum where I frequent. Let me tell you now: He knows the world of EVE like the back of his hand. I mean, really: He wrote a document the size of a very large book detailing the wars and conflict in space, and what went wrong for both CCP, the game design and the alliances respectively. When he put himself up for election on the board, he launched a full-scale, intergalactic campaign to win; something which he heartily pulled off.
Its funny, really: EVE seems to take everything to the next level; from the community to their interaction with the management. In other games, GMs are seen as nigh on Godly figures when they appear in-game, but in EVE it is expected that they get involved in the game and the community; although obviously not abusing their powers to do so. Theoretically, of course, these meetings would have not have needed to take place, for the GMs should know their game from all prospectives if they play and observe. Still, as with all things, it is open to human fallacy, which does little more than to present even greater, intriguing opportunities for interaction between developers and the customers - even if it is basically a glorified popularity contest.