Behaviour Interactive's unplayable PS3 port of Shadow of Mordor (and my ongoing dispute)

Johnny Novgorod

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They don't call me Johnny "Late to the Party" Novgorod for nothing.

A while back I bought a copy of Middle-earth: Shadow of Mordor, the PS3 port. I knew it was a last-gen port of a current-gen game, but fuck it right? I mean I've seen the Far Cry 4 screen comparisons, you get wavy lil flags in the PS4 version and those flags get removed for the PS3. Whatever. I'm the last person to ***** about graphics in a game. Did you say good gameplay? You had me at good gameplay.

But dear god if this isn't the buggiest, glitchiest, utterly malfunctioning piece of crap I've ever played in my life, and I've played Arkham Origins (also by Warner Bros - joke's on me). It's an encyclopedia of malfunctions. It got developed by Monolith for the PS4 and ported by Behaviour Interactive to the PS3, but looks like it's on the PS2 and plays like it's on the PS1.

The game crashes, the character freezes; he clips through the ground and into nothingness, he clips into mountains and remains landlocked within. Orcs spawn out of thin air, their dialogue loops up to three times, and they gently float down to the ground, sans animation, when jumping from above. Caragors clip through the ground when climbing ledges, and Graugs have been removed all but from the story missions that feature them.

When characters are showcased in in-game cutscenes and such, they appear to be wearing the scrambling suits from A Scanner Darkly as layers of textures pop in and out, rendering them truly formless. The landscape itself is riddled with texture pop-ins - you can stand by a boulder in the middle of nowhere and simply gaze at it for minutes at a time as it loads texture upon texture and doesn't decide on any.

It's also a game that requires lots of loading, and not just from booting up the game or loading up a new area. Unpausing the game alone can take as long as half a minute. Wanna check the map again real quick? That's another half a minute. In any other game this wouldn't be as aggravating, but it's an RPG - you're gonna spend a lot of time surfing menus, upgrading, customizing, etc. And every time you wanna do any of it it's going to take forever. Pausing the game ended up being like laundry day for me - pile as much dirty underwear as you can, so you save yourself as many trips as possible.

There's also the issue of the in-game cutscenes that play whenever you start a side mission or extra challenge. These are, in theory, 5 second previews showing you the location, the enemies, the goal, etc. In practice, however, these go on for as a long as a full minute: cutscenes load and play one shot at a time. So you get a shot of a prisoner, and then a black screen as the game buffers, and another shot of another prisoner, and another black screen as the game buffers, etc. Pre-rendered cutscenes play just fine, though music tends to carry over from gameplay (usually war drums), which upsets the tone of cutscenes and also drowns out the dialogue.

The list goes one. The low resolution. The hideous graphics. The screen tearing. The draw distance. The invisible walls. The inexistent animation. The lip-syncing, or lack thereof. Worst of all are the inconsistent frame rates. Of all the glitches and all the malfunctions, FPS is what makes the game borderline unplayable. Even as the ending credits roll by, the frame rate goes up and down. Never have I seen this level of incompetence in a game.

This is all for shame. You can tell at its core that this is a fun game, but whatever fun I had while playing this broken mess was always in spite of the game rather than because of it. To be fair - fairer than the game was to me - the combat is serviceable and the Nemesis System is engaging. I also liked the use of Tolkien's body of work as part of the game's lore, even if the story doesn't do it much justice. But here I am reviewing Monolith's game, not Behaviour Interactive's, who can only be commended for all the things they didn't completely fuck up.

Anyway, I wrote Behaviour Interactive detailing a list of bugs/glitches and asking if they were going to patch it.

Thank you for the great feedback. Unfortunately, there's no team working on the game anymore at Behaviour. We are sorry to hear that you are experiencing difficulties with the game.

Sincerely,
Behaviour Team

I wrote BI back and I'll post if they reply, though I think they're out of fucks at the moment.

So here I am wondering, ok, what next? "Yeah that was like a year ago, we don't work on the game anymore"? Is that it? What's the statute of limitations for faulty software? Am I supposed to take this to the publisher, the retailer, Anais Renevey (Head of QA according to the game's credits, though none of her online resumes mention it), what? It's "only" $30 but I feel scammed like I've never felt scammed before.

What do you do in a situation like this? What have you done in a situation like this? Feel free to chip in with your stories of discontent, for discussion value.
 

CritialGaming

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Well I think the best example is the Arkham Knight Fuck-up on Steam. The game was so janky and jacked up that they basically wiped their hands clean of it and left it on Steam to get whatever purchases they could out of people willing to risk it.

Frankly video games are a "buyer beware" situation. Smart consumer choices have to be made because there is no obligation to anyone to not spit out shovelware. Look at Steam Greenlight for examples of this.

Considering you yourself say that you are "late to the party" you have a personal responsibility to read reviews of any game you are buying, especially given not only the industry's behavior of late, but also past history with Warner Bros. titles. Any PS3 review of Mordor would have notified you of any issues with the game. And expecting any kind of apology or response from the developer who has long long since moved on, is unreasonable.
 
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Technically, I don't think they're obligated to fix anything post release. It seems that as long as the game more or less runs, it qualifies as "fit for purpose", which is a common standard for product quality (varies by jurisdiction), and those long winded EULA's they make you agree to make it even more difficult if you want some form of recourse. It seems like software makers can put out any semi functional junk they want and get away scot free if they want. Patching games at all is more of a courtesy than a requirement. Just gotta be super careful what you buy and do your research first, because getting a refund or fix for a broken game is far from certain.
 

Neurotic Void Melody

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I experienced this with the 360 port, probably the same people, as i vaguely remember looking up how, when or even IF they were ever going to fix it, to find out it was a different, less capable studio. I sold it in the end. That was a while ago and now i own it on PS4 which looks great. I wonder...did you get the rain effects in cutscenes that inexplicably were absent upon cutting to gameplay? That was a jarring one. Really, this game should not have been ported seperately to last gen through a different studio. It is shoddy practice. But i do feel your grievances here.
 

tippy2k2

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As much as I wanted to play it, I specifically waited to buy that game until I had a Xbox One as I had heard it was an absolute mess on the last gen system.

It seems like that was a wise choice for the Shadow of Mordor game I played was amazeballs as these kids nowadays like to say.
 

shrekfan246

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I'm honestly not that surprised, the PC version was barely playable at 720p on my laptop which is exponentially more powerful than a PS3 or Xbox 360. I should play it again now that I have a PC which shouldn't struggle with it at all...

Anyway, it's kinda telling that no professionals even bothered doing reviews for those versions of the game, and one of the first Google results is an article from 2014 by Kotaku saying that Shadow of Mordor isn't good on the older consoles.

It could just be a trash port (not entirely unlikely, given that Behaviour has almost exclusively done licensed titles most people would consider shovelware), but even so I still feel like there's probably a bit of an indication of the difference in sheer horsepower between the PS3 and PS4. People did some impressive things with the PS3 and Xbox 360, but at the end of the day they're still systems with 512 MB of RAM, proprietary processors built on basically fifteen-year-old technology, and GPUs to match. Shadow of Mordor wasn't really built for those limitations.
 

Saelune

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When a different company has to "develop" a last gen port, its usually garbage.
 

Lightspeaker

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shrekfan246 said:
I'm honestly not that surprised, the PC version was barely playable at 720p on my laptop which is exponentially more powerful than a PS3 or Xbox 360. I should play it again now that I have a PC which shouldn't struggle with it at all...
Yeah I have to say although my PC absolutely crushed it, didn't struggle at all...it definitely did eat up a surprising amount of resources. Its not a game I'd like to try running on any of my older PCs.
 

Johnny Novgorod

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Xsjadoblayde said:
I wonder...did you get the rain effects in cutscenes that inexplicably were absent upon cutting to gameplay?
I don't recall any rainy cutscenes; then again I don't recall any rain while playing either.
 

Dirty Hipsters

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CritialGaming said:
Well I think the best example is the Arkham Knight Fuck-up on Steam. The game was so janky and jacked up that they basically wiped their hands clean of it and left it on Steam to get whatever purchases they could out of people willing to risk it.

Frankly video games are a "buyer beware" situation. Smart consumer choices have to be made because there is no obligation to anyone to not spit out shovelware. Look at Steam Greenlight for examples of this.

Considering you yourself say that you are "late to the party" you have a personal responsibility to read reviews of any game you are buying, especially given not only the industry's behavior of late, but also past history with Warner Bros. titles. Any PS3 review of Mordor would have notified you of any issues with the game. And expecting any kind of apology or response from the developer who has long long since moved on, is unreasonable.
And this is one of the problems with buying current gen games on last gen systems, there are NO reviews for those games, so you never know if what you'll get is even functional because there aren't any reviewers that will touch the last gen version of the game when they can be playing and reviewing the current gen version (which is the version most people will get, and which will get their reviews more clicks/watches).

This is really unfortunate because it leaves customers without the ability to make an informed buying decision and possibly completely screwed.

Seriously, take a look at metacritic:

http://www.metacritic.com/game/playstation-3/middle-earth-shadow-of-mordor

No professional reviews (and can user reviews ever be trusted on metacritic? People will give a game a 1 because of minor glitches with hair physics, or give something completely broken a perfect score because they probably haven't played it).
 

Johnny Novgorod

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Saelune said:
When a different company has to "develop" a last gen port, its usually garbage.
See I've played a bunch of reasonably ported games where only graphics were compromised. But this was downright dysfunctional.
 

Barbas

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I do not understand how it can be legal to release such a product in the first place, let alone how a company can stand to have it on their record or how people can develop garbage like that and go on to find further work in the industry. I'd like to see them taken to court, the mugs.

Pissed off now. F**k it. Hopefully you can flog it for cheap somewhere, but it sounds like a particularly grievous case so I wish you the best of luck doing so.
 

TrulyBritish

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Johnny Novgorod said:
Saelune said:
When a different company has to "develop" a last gen port, its usually garbage.
See I've played a bunch of reasonably ported games where only graphics were compromised. But this was downright dysfunctional.
Thank you for making this thread. Shadow of Mordor on the PS3 was one of the few games that I've bought that I'm still nonplussed how they were allowed to sell it in that state.
I was expecting it to not look as nice and have some downgrades from the PS4/Xbone versions but not to get a game which was literally unplayable for me. I had issues where if there was more than two enemies onscreen the frame rate tanked. I couldn't even attempt some of those special weapon challenge things because of how badly the game ran.
I know WB got some comeuppance for the Arkham Knight debacle but seriously, fuck them for that awful port.
 
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Barbas said:
I do not understand how it can be legal to release such a product in the first place, let alone how a company can stand to have it on their record or how people can develop garbage like that and go on to find further work in the industry. I'd like to see them taken to court, the mugs.

Pissed off now. F**k it. Hopefully you can flog it for cheap somewhere, but it sounds like a particularly grievous case so I wish you the best of luck doing so.
It's seems to be a weakness in consumer law in many countries, probably due to the fact that the law always lags way behind technology. Just recently the ACCC (Australian Competition and Consumer Commission) took Value to court to force them to give refunds to Australian customers on Steam, as Australian consumer law requires that refunds be given for defective or misleading products. It will probably require similar action by a government agency or a successful class action lawsuit to change anything. As it stands, there seems to be nothing requiring game devs and publishers to release a fully functional and complete game.
 

Neurotic Void Melody

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Johnny Novgorod said:
Xsjadoblayde said:
I wonder...did you get the rain effects in cutscenes that inexplicably were absent upon cutting to gameplay?
I don't recall any rainy cutscenes; then again I don't recall any rain while playing either.
Huh...that is weird, i assumed they were recorded and compressed from a different source. Hence why the ingame couldn't render it. But then it may have been some missions later. No no...i'm sure the very first intro cinematic had dramatic rain. Perhaps this hack of a studio couldn't be arsed with the PS3's challenging system that Sony screwed itself with. But yeah, i remember feeling pretty betrayed by all the positive reviews which were all on current gen while there were literally none for the PS3 or 360.
Far Cry 4 worked great. Wolfenstein worked great. Battlefield 4 and hardline also worked great, also MGSV and Ground zero were fine with Titanfall too, apparently. There is no excuse to trot out a lame port of a critically acclaimed game to fleece unaware gamers. It is a unique dishonesty. Like as if a highly rated film you went to see at the cinema ended up only being a jittery, low quality pirate copy because the main publisher couldn't be bothered with your country.
 

Johnny Novgorod

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TrulyBritish said:
Johnny Novgorod said:
Saelune said:
When a different company has to "develop" a last gen port, its usually garbage.
See I've played a bunch of reasonably ported games where only graphics were compromised. But this was downright dysfunctional.
Thank you for making this thread. Shadow of Mordor on the PS3 was one of the few games that I've bought that I'm still nonplussed how they were allowed to sell it in that state.
If nothing else, we're giving the issue a little more visibility on the search engines. One more hit on Google for these fuckers.
 

Seishisha

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I just got done watching a few videos of the PS3 port and yeah it does look terminally bad, ugly and slow compared to the other versions, frankly it is clearly the inferior product. Having said that though according to wikipedia the port released a little over a month and a half after the PS4 version, i'll warrant that was all the time the dev's were given to work on the port.

If that is the case then a rushed port being bad is hardly a surprise. Either way it sucks for you and anyone else who bought that version of the game, better luck on your next purchase i guess.
 

Johnny Novgorod

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Seishisha said:
I just got done watching a few videos of the PS3 port and yeah it does look terminally bad, ugly and slow compared to the other versions, frankly it is clearly the inferior product.
While it does look like crap (RotK on PS2 has better graphics), I wouldn't have minded so long as it had actually worked (it doesn't).
 

Laughing Man

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Pitchforks raised folks lets get the mob started here... let's ignore the fact he bought a year old game, lets ignore the fact that a google search and a thirty second look at the first result will tell you that the game is a buggy piss poor mess on the PS3. Let's raise the torches and start the march.

I mean common, if the OP had pre ordered the game then yeah he would maybe have a point but it was clearly bought a considerable time after it's release and literally a thirty second look at just about ANY review tells you it is a crap port.

What would I do in the same circumstance, I would get a refund from where I bought it, if I couldn't I would move on and accept that I had been a bit stupid by buying a game that has tons of reviews telling me NOT to buy it but I decided to not bother / ignore them and buy it anyway.