Capcom Responds to Street Fighter X Tekken DLC Complaints

Lord Beautiful

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StriderShinryu said:
It makes me wonder if the cats and Cole are on the 360 disc as well.
And wouldn't that just be seventeen shades of glorious?

Hackers, check up on that shit.
 

Krion_Vark

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VonKlaw said:
"Following the report, Capcom acknowledged that the content is on the disc but claimed that it was necessary to include it in order to ensure that people who don't buy the extra content can still play online with those who do."

Or you could have just...let people play it anyway?
I am not condoning this practice at all but it could just be voices and character models so that when they release the characters animations in a later patch (when the DLC comes out) then the people that buy the DLC can use the moves but the people who dont can just see them.
That is my possibility to why this is taking place.
 

HardRockSamurai

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I could almost find it amusing that CAPCOM, like an infant who just smeared his own poop across the wall, doesn't seem to understand what it has done wrong. But I can't, because CAPCOM, unlike an infant, should know better.

If a game allows players to earn additional content by playing it, that's fine; but if a game forces players to pay additional money for additional content that they already own, that game can go straight to the deepest circle of hell. This is basically content extortion.

This is all just a huge disappointment, especially since, from what I've heard so far, the game itself isn't half bad [http://www.gametrailers.com/video/review-street-fighter/727580]. So CAPCOM basically took a good game and smeared their crap all over it, and now that shitty odor will hover over this game like a smelly curse. forever.
 

Vault Citizen

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Would there be any way to get the content from the disc without buying the DLC?

edit - sorry, just realised that would probably be illegal, nevermind.

further edit - Contrary to what Capcom claims it is not neccessary. Fable II had a perfectly good system where each DLC pack was released alongside a free version. The free version didn't give you any of the content of the DLC but it allowed to you play multiplayer with those who had bought the DLC.
 

Siege_TF

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They didn't even try to claim that the characters weren't finished, it's pathetic. If they're already on the disc then there's no reason for them not to be included with the original game, save for making extra money. I'd forgive it if the game's base cost was less than sixty dollars, and the DLC brought it up to sixty dollars, but that's not going to happen.

Lord Beautiful said:
StriderShinryu said:
It makes me wonder if the cats and Cole are on the 360 disc as well.
And wouldn't that just be seventeen shades of glorious?

Hackers, check up on that shit.
Hate to tell you this, but Vader was on the Xbox version of Soul Calibur 4, although only Yoda and Starkiller are availible.
 

esperandote

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SNK pulled the same shit with the DLC characters, i was angry when i realized 98 Iori DLC was 180kb.
 

Space Spoons

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I really couldn't care less whether or not the DLC's on the disc. The game's loaded with content to begin with, and if I'm being honest with myself, I can admit that I was going to buy the DLC at some point, so it already being on the disc really just saves me time.

My only real complaint is that it's clearly ready now, yet we aren't getting it until fall, just because they want to encourage people to buy the Vita version. Hackers already have the characters unlocked and are even using them online, it's really unfair that they're going to have a six month lead on those of us who choose not to hack our games.
 

RaikuFA

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CleverCover said:
Or the people can just wait for the Ultimate Super Mega Street Fighter Versus Tekken with 20 characters never seen before for the value of 40 dollars.

Does anyone really pre-order anything Capcom without feeling ripped off anymore?
Ace Attorney my friend. Ace Attorney.

At least with the stuff that was released here.

Man Capcom went down the shitter FAST..
 

The Pinray

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They're still at the gym training, you guys. Be patient!

OT: This seems kinda scummy, to me... Good thing I don't do fighting games. I recall Epic doing this with Gears 3, no? I see a trend forming...

 

garjian

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Vault Citizen said:
Would there be any way to get the content from the disc without buying the DLC?

edit - sorry, just realised that would probably be illegal, nevermind.

further edit - Contrary to what Capcom claims it is not neccessary. Fable II had a perfectly good system where each DLC pack was released alongside a free version. The free version didn't give you any of the content of the DLC but it allowed to you play multiplayer with those who had bought the DLC.
Blazblue is a much better example. at least im pretty sure it is.

They released compatibility packs that were required for online, and their characters were not on the disc. Whether or not they could have been on the disc, as in, they were ready before launch but just werent added, is where im a little sketchy... but PR-wise, thats a much better way.
 

RaikuFA

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Lord Beautiful said:
Andy Chalk said:
Capcom's explanation may be perfectly valid, but in the eyes of many angry Street Fighter fans it's probably also perfectly worthless.
Depends on the fan. I've seen a fair amount of people on the Capcom-Unity forums call the rest of us "entitled" for thinking we should have access to what's on the disk.

EDIT:

Didn't see "many" in your post at first. Guess that makes this post a bit redundant.
Those same people think I'm entitled because I want AAI2 to be released here. Or because I want the other four game boy Mega Man games and X2 and X3 on the Virtual Consoles.
 

Trishbot

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I went a step further than just being upset and voting with my wallet.

I wrote Capcom up to the Better Business Bureau AND the Federal Trade Commission for flagrantly lying about their product and calling on-disc content "downloadable" content. It's not DLC if you don't download it, but they STILL refer to these characters as downloadable characters.

That's false advertising and it is ILLEGAL under the terms of the FTC Act.

So, I encourage people to also take a few moments and file a complaint with either the BBB or FTC.

https://www.bbb.org/consumer-complaints/file-a-complaint/get-started

I refuse to stand by and let companies lie to us. Consumers have rights, and too many of us don't know that we do. So do something about it and together we CAN stop this.
 

RaikuFA

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Trishbot said:
I went a step further than just being upset and voting with my wallet.

I wrote Capcom up to the Better Business Bureau AND the Federal Trade Commission for flagrantly lying about their product and calling on-disc content "downloadable" content. It's not DLC if you don't download it, but they STILL refer to these characters as downloadable characters.

That's false advertising and it is ILLEGAL under the terms of the FTC Act.

So, I encourage people to also take a few moments and file a complaint with either the BBB or FTC.

https://www.bbb.org/consumer-complaints/file-a-complaint/get-started

I refuse to stand by and let companies lie to us. Consumers have rights, and too many of us don't know that we do. So do something about it and together we CAN stop this.
Do you have a copy of the letter? I'm not good at this type of stuff.
 

Trishbot

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RaikuFA said:
Trishbot said:
I went a step further than just being upset and voting with my wallet.

I wrote Capcom up to the Better Business Bureau AND the Federal Trade Commission for flagrantly lying about their product and calling on-disc content "downloadable" content. It's not DLC if you don't download it, but they STILL refer to these characters as downloadable characters.

That's false advertising and it is ILLEGAL under the terms of the FTC Act.

So, I encourage people to also take a few moments and file a complaint with either the BBB or FTC.

https://www.bbb.org/consumer-complaints/file-a-complaint/get-started

I refuse to stand by and let companies lie to us. Consumers have rights, and too many of us don't know that we do. So do something about it and together we CAN stop this.
Do you have a copy of the letter? I'm not good at this type of stuff.
It's a long letter... but here it is:

Filed against :
Capcom U.S.A. Inc.
800 Concar Drive, Ste 300
San Mateo CA 94402

Complaint Description:
Capcom Inc. has been engaging in dishonest business practices pertaining to their video games. Examples include, but are not limited to:
1) Telling customers they are buying DLC - downloadable content - for their games when in actuality this content is already on the game discs customers purchase and they are not actually downloading the content they are being advertised. Games that have done this include Street Fighter IV, Dead Rising 2, Marvel vs. Capcom 3, Ultimate Marvel vs Capcom 3, Resident Evil 5, and many more. Reports have surfaced that their upcoming Street Fighter vs. Tekken game is guilty of this as well. They never tell customers that they are not downloading the data that customers think they are downloading, if they download data at all.
2) Intentionally withholding finished content from their products under arbitrary lock and not informing customers that they have done so, or outright being dishonest that the content is on customer's purchased discs. This is not ALWAYS the case, but a large majority of their content is finished and included on game discs but is not made available to customers at time of purchase and customers are not informed that said content is already in their possession; they are in essence asking people to purchase things they already have in their possession.
3) Their games have a habit of trying to charge customers for features that have been widely accepted by the industry as standard for nearly 30 decades; these features include variable difficulty modes (such as in Mega Man 9), cheat codes (as in Dead Rising 2: Off the Record), pallet swaps (as in Marvel vs. Capcom 2 on XBLA and PSN), competitive friendly fire (as in Resident Evil 5), alternate costumes (as in Street Fighter IV, Marvel vs Capcom 3, and many other examples), and a full roster of playable characters (any of their fighting games). Despite the fact these have been features included in games free of charge for nearly three decades, many of these masquerade as advertised "downloadable content" that is never downloaded since it is on the disc or in the core data consumers purchase. It is the equivalent of buying a car and being told to pay an extra, arbitrary fee to roll up windows or use the air conditioner. These features were, and remain, standard in games past and present for decades.
4) Capcom routinely releases upgraded, superior versions of their games at a budgeted price with exclusive content... mere months after early adopters have paid for their copies. While the legality of early complaints concerns me, this is purely a spiteful, exploitative business practice that harshly penalizes loyal customers mere weeks and months after their purchases. The lack of any attempts to make prior versions of their products compatible with newer versions, despite a wealth of online options making this a viable possibility, is further testament to anti-consumer behavior that puts their business interests before the interests of their most supportive customers. No one should pay in some cases $80 for a product that is quickly made obsolete a few weeks later due to a superior version; their intentions and practices are clearly designed to make customers pay full price for a product TWICE (or more).
5) Street Fighter x Tekken for Xbox 360 is advertised with a 2v2 local online mode in its manual and features list, yet this feature is NOT included in the 360 version. Official statements from Capcom state this feature will NOT be added, despite it being currently advertised, and they further state it is "impossible" to add it, despite this feature being present in the fighting game Mortal Kombat (2011), developed by their competitors. It is another example of falsely advertising a feature their product does not have.

Your Desired Resolution:
A change of corporate business policy that clearly and correctly informs customers of what Capcom is asking them to pay for when they advertise DLC in games. A change of policy that does not exploit a fanbase and consumers with iterative editions of games that require investments far beyond the initial asking price to possess the "full" experience of a game. The change of policy to refrain from excising and locking content from games to sell to customers without informing them of these practices. The change of policy to remove standard features from games to sell at a premium to consumers seeking these standard features. I would also seek to have all content that has dishonestly been withheld, locked, and falsely advertised for their games made available free of charge to their paying customers, even if Capcom must shoulder the distribution costs.

This case will be reviewed by a complaint specialist at the Better Business Bureau, and then forwarded to the business for their response. It is our policy to allow the business 10 working days to respond to your complaint. You will be notified when the business has responded.


Long-winded, but I hope that helps.