What ever happened to the customer being right? Obviously, the people who support Square have not worked one of those horrific jobs with this motto.
Digital property is supposed to have very similar rights to physical property. So let's compare Final Fantasy VII to a cheeseburger that all of your friends claimed was delicious, but it turns out to be a bit overhyped.
If a customer orders a cheeseburger, they're gonna expect a cheeseburger. You can't tell them to come back in a few days when you have ground-beef. If they start complaining that they've been waiting too long, stuff a few fries or downloadable soundtracks/wallpapers into their fat faces. That'll teach 'em.