The thing that annoys me the most about WoW, is just how infrequent the updates are.
This is a game that triple-dips with its monetization. You need to pay a £9p/m subscription to even play the game, there are paid-expansions, and the game even also has an in-game microtransaction store.
If a free 2 play game like Fortnite can update their game as often as it does, a game that is monetised up the wazoo has no excuse to need to wait eight months for its first major update since the new expansion.
Blizzard is a broken company at this point. There have been internal e-mail leaks, employee statements, and the physical evidence of what the public can see. Blizaard's leaders have no idea what the fuck they are doing because Activision's influence has literally pushed away every single creative person the company had. Metzen, Caplan, Morhaime, you name any big name in Blizzard's hayday and they are long gone from the company.
What has happened is two fold:
Number 1: People like Ion Hostikosas have been promoted beyond their ability. Ion was and still is a great raid designer, but he has no idea wtf he is doing for the entire scope of WoW itself. Which is why many of the latest gameplay mechanics and systems only benefit raiders. And even then it has dogpiled too much into being a near impossible rng treadmill that raiders are no longer happy with. As a result Ion is forced to look at analytics that tell him what people are doing in the game (if they are doing it that must mean it is fun) but he doesn't understand that the bullshit systems is FORCING players to do certain things and therefore he cannot separate the difference between doing a thing in game because it is fun and doing it because they must in order to progress.
Number 2: A focus on trapping the customer. Over the past two years the cycle has been the same. Release a major patch, immediately follow it up with a new cool mount for 6-month subs, repeat. Blizzard does have to rush content anymore and in fact is benefitting from milking each patch as much as possible. They can blame things on Covid for why 9.1 took so long, but we know that's bullshit because this is what they've been doing for years. Long before any lockdowns or covid's. There is so much focus on making the microtransaction a money maker, and trapping people into long subscriptions, that there is no longer a focus on making the game good.
And Number 3 because why not:
Blizzard has lost touch with their fans. The lack of communication for YEARS has made the community more and more hostile towards the game, despite still playing it, and Blizzard treats the criticism from fans as threats and challenges. Basically they don't think of their users as anything more than an enemy. So as a result they do not care or listen to what people are complaining about in the games. They look an statistics and make decisions based on that, which makes the game itself feel more and more inhuman everyday.
Compared to FF14 where the devs actively listen to fans, stick to a very rigid patch cycle (90-100 days without fail), and focus on keeping the game true to itself. Meaning every expansion isn't bringing with it some new piece of shit system or feature that nobody fucking asked for. And new special gameplay systems are ALWAYS option side content, things like Boaja, Palace of the Dead, Heaven on High etc. The game remains true to what makes it good expansion after expansion because they stick to the formula. And while that might be a negative for some, people like knowing they are getting more of what they like. More story, more dungeons, more raids, more MUSIC, and more jobs to play. Each expansion has done that and each expansion has been better than the last.
Top that off with when fans do say they don't like things, the devs listen and either explain why they have to do it a certain way or say they'll look into it and change it. Yoshi-P is famous for when he was at a Fan Fest and a fan asked if they could make a certain task, or something I can't recall exactly, Yoshi nodded and said, "That sounds like a good idea, I will take a look." Then like two weeks later they patched the game with the change the fan asked for. The fan had brought up a valid concern, Yoshi agreed and made the change...Boom simple and it is the kind of thing that does wonders towards good will from your players.
Blizzard has fucked that all up. Everything. I can't think of many people (even streamers and youtubes focused on Blizzard) that hold much hope for the company anymore. Warcraft Reforged, the last TWO expansions (aka FOUR FUCKING YEARS) of WoW, Overwatch dying, Starcraft dying, Diablo being a fucking mobile joke. Everything Blizzard had, has been systematically burned to the ground.