So a couple of nights ago I went to turn on my 360 (it is 6 months old) and it RROD'd on me. No worries I thought I can ring the store in the morning and sort it out.
I rang the store's head office first, they said ''As it is only 6 months old we will just replace, you can keep your hard drive or even as a gesture of good faith do a data transfer for you''! Great says I and we pop down to the store we purchased it from.
They took my 360 into the back and came back 5 minutes later saying ''We've got a problem, we haven't got any more 120 gig models only 250. So we have a couple of options - we can give you a preowned one with a full guarantee....'',
Me - ''Yeaaaah, I don't want to do that''
''Or we can refund you this and give you a new one, and you can buy your hard drive back from us''
''How much for''
''£40''
''£40 to buy my hard drive back, no! I was told you could transfer my data as a gesture of good will''
''We could but we don't have any cables''
''Well, why don't I buy one (cos I was going to anyway).............and I will lend it to you'', *smiles sweetly*
Cue flummoxed faces........... ''Erm, yeah... OK we can do that''
So I left them to it, went back, they put the refund and sale through, said the offer atm meant I could get Forza 3 for cheapmans, so I bought it (for the husband) And walked out of the store with a brand new 250 gig slim 360 for free (even if I had traded my old one in, it would have cost me a good £100) I am proper chuffed!
So yeah, is this the first negative becomes positive 360 story? Or have you had something unfortunate happen that proved to be serendipitous?
Also, the customer service in that particular store has guaranteed them my loyalty, they were friendly and helpful throughout!
I rang the store's head office first, they said ''As it is only 6 months old we will just replace, you can keep your hard drive or even as a gesture of good faith do a data transfer for you''! Great says I and we pop down to the store we purchased it from.
They took my 360 into the back and came back 5 minutes later saying ''We've got a problem, we haven't got any more 120 gig models only 250. So we have a couple of options - we can give you a preowned one with a full guarantee....'',
Me - ''Yeaaaah, I don't want to do that''
''Or we can refund you this and give you a new one, and you can buy your hard drive back from us''
''How much for''
''£40''
''£40 to buy my hard drive back, no! I was told you could transfer my data as a gesture of good will''
''We could but we don't have any cables''
''Well, why don't I buy one (cos I was going to anyway).............and I will lend it to you'', *smiles sweetly*
Cue flummoxed faces........... ''Erm, yeah... OK we can do that''
So I left them to it, went back, they put the refund and sale through, said the offer atm meant I could get Forza 3 for cheapmans, so I bought it (for the husband) And walked out of the store with a brand new 250 gig slim 360 for free (even if I had traded my old one in, it would have cost me a good £100) I am proper chuffed!
So yeah, is this the first negative becomes positive 360 story? Or have you had something unfortunate happen that proved to be serendipitous?
Also, the customer service in that particular store has guaranteed them my loyalty, they were friendly and helpful throughout!
