I appreciate your efforts to try and bring a reasonable light to this topic, but I feel your pleas fall upon deaf ears. As the last few years have proven, (particularly with bioware, EA and Capcom), some companies butthole's are so insanely clenched around their sycophants, even superman couldn't pull them out. And that is the reason why these companies still exist and do the things they do, regardless of how bad their business practices are or how terribly they view their own fanbase. Seriously, I have never seen any other industry actually call their customers names. Objectively speaking, that should be the death of any company right there... so why isn't it?