My experience with EA customer service.

[Gameguy20100]

I once had a guy from Orgion tell me "if your gonna crack it mate could you register it first after that we don't really give a shit"

 

[Strazdas]

Its amazing how....human the costumer service slaves acted.

Whenever i get to contact costumer service, the person answering seems to repeat same phrases like a robot till i end up explaiuning everything, often twice. In fact one costumer service was trying to find out how to refer to me, by my name or my nickname, for around 15 minutes.
Not that they didnt help me, they always did, but it didnt felt like a real conversation and more like feeding answers to a machine type of deal. ncie to know that not all are like that (i havent needed to contact EA ever yet).

I once had a guy from Orgion tell me "if your gonna crack it mate could you register it first after that we don't really give a shit"

They really cant give a shit. It is legal to crack your legally bought game. In fact i remember once back in the days of Securom madness after a multiple failed attempt to launch a game (a game would tell me i dont have a disc in, but i did) the costumer support (i forgot which company now, its been long time) actually responded with a link in the mail (email support back then, no direct chats) to a crack, telling me to just apply this and play. i checked later it seems to be identical to the crack released back then, and i lost update support with it but since i usually get games long after their release dates this was hardly a problem.

Get good customer service, tell no one
get poor customer service, tell 4 or 5 people
get bad ea customer service, tell da whole world!

Change "costumer support" with "Experience" and you can apply it to everything, movies, music, restaurants, cars, whatever.

 

[fix-the-spade]

I pulled my ancient copy of Battlefield 2142 out of a box the other day, and thought I'd give it another try. After failing to be able to boot up the game a few times, I got it running and completely failed to log in.

EA suffered a glitch of sorts and lost a few hundred thousand people's 2142 CD keys, it happened to me and seems to be what happened to you (hence needing the resets).

I have to say you did a lot better out of EA than I did way back when it happened in 2007, they were of the opinion I should just buy the game again!

 

[Sansha]

I pulled my ancient copy of Battlefield 2142 out of a box the other day, and thought I'd give it another try. After failing to be able to boot up the game a few times, I got it running and completely failed to log in.

EA suffered a glitch of sorts and lost a few hundred thousand people's 2142 CD keys, it happened to me and seems to be what happened to you (hence needing the resets).

I have to say you did a lot better out of EA than I did way back when it happened in 2007, they were of the opinion I should just buy the game again!

Like I said to the rep, I was prepared to offer a photograph of my CD key right there and then - so maybe that convinced him to just hand over the goods.

I'd advise you go ahead and try again, if you still wanna play. The game is still awesome, in my opinion, and way better than BF3.