Not entirely sure, but I think that should be affected, not effected.Steven Bogos said:This left Lab Zero games unable to pay its staff, and may have effected the projected release schedule of the DLC characters.
Because they provide refunds, it is part of the Paypal service. Many people myself included, use Paypal because they will get you your money back if someone tries to screw you over on a purchase. In the case of the kickstarters Paypal may not be a good choice because they are a round peg trying to fit in a square hole. All they see is that the kickstarter did not hit goal so they should not pay.... Right or wrong that is the service that they offer, if you do not want protection on your purchase use another funding source.dunam said:From kickstarter terms of use:slash2x said:Thank you!Krantos said:This is confusing me. It sounds like all Paypal is asking for is for Lab Zero to be responsible for refunds. If they unfreeze the account (as in give Lab Zero all the money) shouldn't that money be used if people demand refunds? Would Lab Zero really take all the money and then leave Paypal with the bill if customers demand refunds? That sounds really shitty in itself.Steven Bogos said:PayPal offered to unfreeze the funds if Lab Zero agreed to take on the burden of providing refunds if necessary, but CEO Peter Bartholow refused. He said that the point of its crowdfunding campaign was to provide money for development costs, and Lab Zero should not be accountable for refunds.
Am I missing something here?
Paypal is protecting the CONSUMER here.... Heaven forbid we make sure the consumer is taken care of. We should all switch to another payment company that will just throw our money at any company and not take any precautions with it. So if protecting the people who are buy the service and not the company raking in money is terrible..... Well
"Kickstarter does not offer refunds. A Project Creator is not required to grant a Backer?s request for a refund unless the Project Creator is unable or unwilling to fulfill the reward."
Each of the rewards includes the game, so as long as they create something resembling the promised game, they've fulfilled it. How does paypal at all become responsible for this? They're a payment method, not a store. Why would they choose to even get into that position?
Yeah, that's the thing. Paypal's business plan is to handle large amounts of money, then find any excuse they can come up with to keep it. Today, that excuse happens to be "we want to protect the consumer." Other days, it's "we find your huge amount of money suspicious. Give it."DVS BSTrD said:Well then it seems to me they should get a better refund policy. Wasn't PayPal the one that froze accounts simply because they grew too quickly?
I set up an account several years ago so I could receive payment for work I had done for someone several states away, only to have PayPal refuse to transfer the money into my bank account. I've got about $1000 sitting around out there in cyber limbo that I'll never see.DVS BSTrD said:Well then it seems to me they should get a better refund policy. Wasn't PayPal the one that froze accounts simply because they grew too quickly?
Not necessarily. Under Utah state law (and I think Paypal is actually based here) I can insist on a refund for an electronic payment in the case of fraud up to 4 years after the fact, or a year after the fraud is uncovered (whichever is later), so in the specific case of crowdfunding if it came out that the devs had no intention of ever producing a product (simply failing to produce results wouldn't be fraud) then the payment processor *might* be on the hook, I'm not sure how to interpret the law.Sectan said:Keep in mind that I'm no business or financial expert, but with all the people whining about wanting a refund, can't Paypal just tell them to fuck off? I wouldn't think there would be any legal reason for Paypal to hold someone else's money OR be obligated to offer refunds on something like crowdfunding. I've never had any issues with Paypal, but I'll probably restrict my use to my WoW subscription.
Well actually thats pretty much completely wrong.Steve the Pocket said:So, because people might ask for their money back if they don't get what they paid for, PayPal is refusing to let the company have the money that they need to have in order to actually make what their customers paid for. Thus guaranteeing that their customers will demand their money back.
Brilliant. With logic and money management skills like that, they ought to be working for the Department of the Treasury!