Answer Hazy, Ask Again Later
- Jun 15, 2011
Except it isn't remotely what you want it to be. Anyone alive with the faintest familiarity with customer relations or brand building could tell you that the reaction was entirely predictable. For fuck's sake, S.O.P. is that any time someone associated with the company is so much as wearing clothing that suggests that association, they are representing the company. As such, they need to be on their best behavior because any missteps they make reflect poorly on the brand and gives customers a reason to withdraw their custom. And here we have a dev using the official platform telling a customer to "shove it up their ass" out of explicit disdain for the customer's personal views.Or it's like I said and your brand of bullshit is getting old for people.
To say that's a PR "no-no" is quite the understatement. It's the kind of thing that would have your company's Customer Relations team storming down to your office to scream at you for your idiocy, seniority be damned. "Don't insult/antagonize your customers" is such a goddamn basic concept that the only shocking thing here is that kovarex apparently didn't know (or didn't care) despite it being Standard Operating Procedure for generations.