Did Fractal insist that their product is fine and blame the media sphere for "doing it wrong"? No, they immediately contacted resellers to stop sales of the affected case, started a recall and sent notices to their customers that there could be a problem, offering to replace the hub or refund all Torrent cases rather than just those in a narrow band of serial numbers.
Sure, the cynic in me wants to say "they just saw NZXT and Gigabyte get raked through the coals and they want to avoid that", but hell, that in itself pretty much earns a business a gold star these days. And the fact that they personally reached out to one of the big tech channels and let them know, and have basically put the message out everywhere they can quickly rather than hem and haw about it, shows that they're a company who want to stay in business by offering good products rather than covering up bad ones. So yeah: Big oof for having an issue in such a well-reviewed case, but thumbs up for getting out ahead of the problem and actually working to make it right.