Alexander Kirby said:
BeerTent said:
[Ha-Dhurrrrr~] Where the hell do you see anyone getting refunded 40 times the value of the product? Bro, you read? [...] Well, you can't. Because it's in the EULA for that product. Litigation is your only option.
[...]
They don't just do this in game either. I have a friend in the business of professionally photographing food, and when you see an advertisement for food, be it in a magazine or on TV the meal is in reality stone cold and painted with actual varnish. They use steam generators, water spritzers as well as colour grading and photoshop to make it look delicious, but what you're seeing is inedible. When you buy food the picture on the front shows it under professional lighting and garnished with various ingredient that don't actually come with it. It always looks worse once you've got it home, but we're used to being lied to.
Yes, what they did with Colonial Marines was inexcusable, but I honestly think the hate has got out of hand. It's one of many examples of how internet communities can blow things completely out of proportion. I agree that people deserve compensation, but didn't Steam already offer full refunds? And I imagine a few of the small retail stores may well have too. Someone just made $2500 out of this, not to mention all of the lawyers making a quick buck despite never being a victim of this. I call this too far personally.
Aack! You are right. I do not read myself, mang! Apologies. As for the internet, It was invented by cats so that we can share pictures of them, and fuel our darkside with pure hatred and flinging abuse. I don't like the Internet hate machine either, but that's become the norm.
Although, your fast food analogy doesn't hold up. Yes, we're promised dish-washed turkeys and colored food, but when you go to a fast food joint, you'll still get the idea that you're getting a hunk of breaded chicken between two slices of bread along with mayo, tomato, and lettuce. All along with a moderate portion of fries and a sippy-cup for sub-par pop.
Not only were people lied to in this case, but they were provided an incomplete product. Perhaps you and a friend went to your fast food joint for two such burgers? Wouldn't you be angry if there was no pop? No offer to refund for no drink? what if your colleague's fries were frozen, while yours was okay? No lettuce or breading, yet extra glu- err... Mayo, because it's gross? What if this meal was so bad that it caused you to get ill, and the little alien figurine that was promised on your coupon was not delivered?
We've had reports that while Stream offered refunds, it did so very reluctantly, as part of the EULA for the program states you're not entitled to it. We've had people who have had to run their operating system through the automated repair service because A:CM damaged part of the OS as it had failed. This is not something that any non-malicious piece of software should even be able to do.
While the cost of this is insane, we also need to consider this as well. Sega and gearbox are multi-million dollar corporations. Asking for a few grand won't cut it, and will deal absolutely no damage to the company. The more damage we can do, and the better chance we have of setting an example, (Sorry Sega!) the higher chance that other companies will take heed, and get their act together. We need to show courts and the world that it's not right to ship an unfinished product under false pretenses as a complete, $60 unit. We also need to show the courts that we need the power to do this, as some states and provinces will turn around and say "No, you can't sue for this." But that's a topic for another day.
Edit: Shortened quotes.