So, I'm responding to this, because it's a case of "technically true, but..." Basically, I don't think there was a steady "chipping away" - if anything, the 'chips' started very recently. But as to these:And then they spend the next decade chipping away at their reputation.
Obviously Diablo 3 was a disaster.
StarCraft 2 has ran its course.
Heroes of the Storm is basically dead.
World of Warcraft is on its second bad expansion in a row.
Overwatch is in limbo.
They even dug up the corpse of Warcraft 3, and then promptly ruined it.
And now the company is receiving abuse allegations left and right, whilst being sued by the literal government, all whilst bleeding senior staff members, and continuing to make poor decisions for their existing games.
I'd say that is a little more significant than a single overhyped, buggy release.
-D3 was a disaster at launch, absolutely, but to claim that the game in of itself was a disaster? I really can't agree. It isn't borne out by sales figures, or critical reception, or how D3 in its final state is generally well regarded (in my experience) compared to how it came out.
-SC2 stopped getting additional content c. October, 2020. That's ten straight years of constant content for an RTS that was commerically and critically successful. Again, not sure how this was chipping away at anything, unless the goalposts are that SC2 wasn't as influential as SC1.
-Yes, HotS is in maintenance mode, but again, how is this chipping away? I'm not sure how HotS damaged Blizzard's reputation unless the standards for it are not being the #1 MOBA. Yeah, HotS wasn't in the, um, 'league' of LoL or Dota 2, but it's certainly one of the more notable MOBAs out there. How many managed to succeed at all apart from the big 2? Smite, certainly, but apart from that, you've only got niche stuff.
-I can't really comment on WoW, so I'll say "okay," and move on.
-Yes, Overwatch is quiet right now, but you're conflating the "now" with the "then." Again, I'm not sure how Overwatch damaged anything concerning Blizzard. Critically, commercially, and culturally, it was (and I'd argue, is) a success.
-WC3R, absolutely.
So, yeah. The TL, DR is that I don't think there was a decade of 'chipping away.' The hit Blizzard has taken to its reputation is, I'd argue, much more recent. I'd argue it began significantly in BC 2018 with the announcement of Immortal (nonsensical as the reaction was, it did do damage), and things have got worse since then (Reforged, and the current HR scandal), but to chart some decade-long decline with stuff like D3, HOTS, and Overwatch? Eh...
Um...Funny thing about this, is back when WoW was good it also had limited progression per week. There was a tight limit on dailies you could do, and you could only run a raid once a week. There were no persistant and endlessly farmable progression systems.
Sorry, I barely play MMOs, but how are such restrictions a good thing?
If I'm playing an MMO (and especially if I'm paying a subscription for it), why should the game stop me from doing certain activities?