Fair enough.
I think my issue utlimately boils down to not thinking that exclusivity is a shady business practice.
Every company uses exclusivity of some kind to bring customers in. Thats the point of running a business. You try to offer something that your competitors cant. And in the video games space in which everybody is mostly getting the same shit, if you can snag yourself a piece of post game extra exclusive things, then that would help steer people your way.
I really dont see the problem with that. That is how business works. And again everybody is basically getting the same game for their 60 bucks. Nobody is short changed, sony people will get something a bit extra 6 months after everyone is bored with the game in the first place. Good for them. Irrelevant for everyone else.
A shame really, it is a problem whether you're willing to admit it or not, and you are objectively wrong about exclusivity not being a problem because you are compartmentalising it exclusively to video-games even though that same practices exist for stuff like medicine which is what causes stuff like Epipens to be absurdly expensive costing people's lives, but getting back to games and why this specific scenario is bad for the customers and the customers have a legitimate right to be displeased with the exclusivity deal.
Spider-Man does not belong to Sony, at least not the rights to video-games barring the recent Sony produce Insomniac game Spider-Man has appeared in many other platforms as mentioned above as recently as July of 2019 after release of the Insomniac game, not to mention he's been included in most Avengers games, so there's no reason for the public not to expect such a popular character from being one of the promised free DLC characters, but because Sony paid a lot of money to Square Enix to specifically restrict the future free DLC character to be announced to their platform, this means that Square-Enix prefers to receive some "additional funding" from Sony than provide their customers with a better product, now I'm not going to shit on Crystal Dynamics as this was probably a deal between Sony and Square so I very much doubt they had much to do with it but it is very shitty, also like Spider-Man is the most popular Marvel character and a very prominent member of the Avengers, at least to modern audiences that are more familiar with the films, so people expect him to be there.
Now like Brawlman I don't really have any emotional investment in this argument I'm not interested in the game and due to my hatred of the Walt Disney company have no plans of getting it, so you know I'm not upset over it, I'm just tired of the same Corporate apologist arguments you keep making, these companies don't need defending let their PR departments and lawyers take care of that, if they fold to the backlash all that happens is that PC and Xbox users get an additional character which if you ask me, is great for them and doesn't really affect Playstation users either, if they don't they just have to deal with the shitty PR that comes from it, I mean you are defending the virtues of the Free Market, so let it operate as intended and don't defend the company, allow the customers to freely voice their opinion and let the market decide rather than defending a company claiming that's how capitalism works while completely ignoring the fact that the complaints of the customers are also a feature of Capitalism.
So you know, people complaining have a lot more reason to do so than those defending the company, at least the ones that are complaining have something to gain.