Can't complain too much about speed and such where I live, but the service? Ho-ly butts... When something breaks on their end you first have to build up your case as if it's murder trial before they'll even believe you. Then you'll have to deal with the classic call center, who on top of their usual shenanigans will try their very best to rile you up. Presumably just so they'd have an excuse to hang up on you. Then, if you managed to convince them you are in fact not delirious, you wait a week or two for their chosen champion to arrive. That's reasonable right? I mean, it's not like you were going to do anything but look at cat pictures anyway. And then, the second he arrives, you chain that f***** to a radiator and feed him nothing but water until the issue is fixed! If you want to be extra sure, have some goons take his family back home hostage too. Why? Because these guys are on a ludicrously tight clock, and if they can not fix it within 30 seconds they will not even bother. They will simply lie to your face, and then leave like a thief in the night while you check if it's fixed. Thus leaving you back at square one. Once all of that is behind you and the miracle that is a repair has materialised, they will cheekily send you a bill, despite promising not to, because somehow their crud system breaking was your fault after all.
Seriously. When you have a contract with telenet, and you know someone who knows their way around a home network? You buy that person dinner, you give that person footrubs, and every Christmas you send them a card. Because the day will come, when the telenet reaper comes-a-knocking. And it is on that day it will all pay itself back tenfold, because you will get to tell them: "Not. Today."