30+ hours (almost 5 days,over)to get what i paid for, congratulations Origin...
- Thread starter Mekado
- Start date
And this is why I'm glad I stick to freeware. When freeware game sites have better service and they don't even charge you for the game, you've got problems.
The vast majority of game problems can be solved via google search in less time than you can call the average customer support network. If you can't handle that then frankly, you shouldn't be gaming on a PC. There have always been software problems for PCs and there always will be. If you can't troubleshoot it yourself you have bigger problems than Steam's customer support.Rednog said:Yea they should've learned from steam to not have a customers service that you can chat with or call. Steam is the master of ignoring their consumer base. You have a problem with a game? E-mail service only. Oh yea and for them to read and reply it can take up to 48 hours. Oh and if you get a copy paste response, have fun with that by writing to them again waiting another 24-48 hours.Jodah said:
Take the OP's chat log and apply it to how it would've worked on steam.
It would equate to about 6 exchanges (6 pairs of times when the chat changes from Rep to OP)
that would be at least 144 hours and at the most 288 hours.
Oh and the problems that rise up on steam, what does steam have to say? You get 1 refund, and one refund ever, and even then it has to be under special circumstances. What's that the game isn't working (see: Brink, Rage, Oddworld games, Rainbow Six Vegas)? Steam Policy: Tough Luck.
Yea, super great policy to live up to.
Edit: Here is my person experience with Steam's oh so fast customer service.
And if you continually buy products that don't work, maybe you should do some research before purchasing it next time. Here's a hint, most retail shops won't take an opened software product back either so complaining about Steam only giving one refund is worse than complaining that Wal-Mart won't take your opened game back.
Do you really think talking to a rep in chat like the OP ISN'T a copy paste response? They probably get a checklist when they get hired:
1. Tell them it's being handled.
2. Say you are sorry several times.
3. Give them a 15% discount on their next game.
4. Repeat steps one and two as necessary.
And lastly I have never had a single problem with Steam. Ever. I've been using it for three years, used four different payment methods, and three different computers. Not a single problem. Perhaps you are just unlucky. I've seen more complaints about Origin on this single website than I have complaints about Steam on all other websites I frequent. And Steam has far more users...
http://www.bbb.org/greater-san-francisco/business-reviews/video-games-wholesale-and-manufacturers/electronic-arts-in-san-francisco-ca-64196
Iiiiiiiinteresting, a mere two months ago they had an A+.
I WONDER what's dropped their rating.
Also, for the first time in at least over a year, <link=http://www.bbb.org/western-washington/business-reviews/computer-software-publishers-and-developers/valve-corporation-in-bellevue-wa-27030704>Valve has a higher rating than EA.
Iiiiiiiinteresting, a mere two months ago they had an A+.
I WONDER what's dropped their rating.
Also, for the first time in at least over a year, <link=http://www.bbb.org/western-washington/business-reviews/computer-software-publishers-and-developers/valve-corporation-in-bellevue-wa-27030704>Valve has a higher rating than EA.
Insulting someone's competence as a rebuttal, that's always nice.Jodah said:
Sigh let's go through the list of games that I mentioned.
Rainbow Six Vegas doesn't launch properly through steam, you have to extract the launch .exe from the steam folder, launch steam, and then launch the game separately from your .exe
Brink/Rage pretty much stem from the same problem, Id Tech is garbage, it just isn't tuned for dual cores even though dual core is listed within the acceptable requirements. And Id tech works shitty with AMD cards. Only solution is to go in and screw with some of your files and force it to run a certain way to work, and even then it isn't great.
Odd World games just wouldn't work on Windows 7 for people.
Oh you've never had a problem with steam, oh well good sir your experience clearly trumps everyone else's and we should just ignore every other problem.
Like I said in another post, if you're going to hold Origin to X standard and you don't hold Steam to the same standard when someone is showing evidence of the Steam pulling the same shenanigans as Origin then you're just being hypocritical.
And once again so it is wrong for me to ask Valve for a refund when I run into a problem because hey retail stores don't give refunds for software...despite the fact that valve can actually control keys and deactivate them from your account. But it is ok for the OP to ask/demand form Origin when a problem pops up?
Indeed, I also think its because steam has a better track record with people too, can't hurt them. Which I find hilarious because most people seem to ignore what valve does to the people they hire.Rednog said:
Unacceptable either way. Digital distribution was meant to stop this crap.
I really, REALLY wish I didn't need Origin to play ME3. And I'll boot it off my pc the instant I beat it, hopefully to never install it again.
the only thing positive about it was that the interface looked a lot smoother then steam's. But if that's the only selling point, you might as well not bother.
the only thing positive about it was that the interface looked a lot smoother then steam's. But if that's the only selling point, you might as well not bother.
it,s EA what did you expect?
you can always get ME3 from a store and wait for a Origin circumvention mod.
you can always get ME3 from a store and wait for a Origin circumvention mod.
Well said! (Seriously, I love it dude)TheYellowCellPhone said:
OT: I had the similar trouble using their service to get my dead space 2 multiplayer to work, but NO.... apparantly all EA staff are incompetent.
So I got a refund and just played through the Single player before letting it gather dust for all eternity.....
I had a CD Key for Mass Effect 2.
I put the key in, the game instantly verified, and I downloaded the game in about 5 hours.
Works fine for me. You've just been unlucky, happens with everything. Steam is just as bad on occasions, they openly sell products which don't work.
I know it's different but every service has problems, Origin is new so let them sort it out.
GoG.com is best.
I put the key in, the game instantly verified, and I downloaded the game in about 5 hours.
Works fine for me. You've just been unlucky, happens with everything. Steam is just as bad on occasions, they openly sell products which don't work.
I know it's different but every service has problems, Origin is new so let them sort it out.
GoG.com is best.
Well, last contact with EA, They can be sure they'll never have a cent of my money again.
Ankit: Thanks for contacting EA Help! My name is Ankit how may I help you?
you: i want to know what's going on with my order, it's been 2 days now, order # 1110169****
Ankit: I apologize for the delay caused. I'll do my best to assist you.
Ankit: Could you please provide me your order number for further assistance ?
you: i've been told it's "in process" and "in review" since friday morning, like a lot of other people, this is unnaceptable for a direct download service
you: i did, read up
you: this is ridiculous, order # 1110169****
Ankit: Thank you for providing the requested information.
Ankit: I assure you that I'll try my best to assist you with order status properly .
Ankit: Could you please allow me some time to retrieve your order in our database ?
you: yeah
Ankit: I apologize as it is taking longer than expected. Please allow me some more time to check further.
Ankit: I apologize that you had to wait longer than expected. I appreciate your time and co-operation.
you: my cooperation is running out though....2 days
Ankit: Could you please provide me the email address which you used to place the order as we are unable to search your order with the order number provided by you ?
you: ****@hotmail.com
Ankit: I understand your disappointment Eric .
Ankit: Thank you for providing the requested information.
Ankit: Could you please provide me the name of the game ordered ?
you: the old republic + 60 days gametime....you don't see that ?
Ankit: Yes, I can see that, actually there are two orders placed with this email address, so I just need to confirm .
Ankit: Please note that your your order is still under process due to some verification process of the purchase .
you: ok this is ridiculous
you: i bought it friday morning, you took my money friday morning, 30 seconds after
Ankit: I apologize for the delay in getting a resolution. However, you need to wait for some more time to receive the order .
you: and you can't deliver within 2 days ?
you: no,i'm not waiting anymore, refund me
Ankit: I understand your concern Eric, please cooperate us.
you: i did, for 2 days
you: now it's enough, every other download service on the planet gives you what you paid for within minutes
Ankit: I understand where are you coming from, had I been at your place, I'd have felt the same .
Ankit: Usually, it does not take much time to deliver a digital order .
Ankit: However, sometimes there may be some technical glitches with the system too .
Ankit: Due to which the order delivery has been delayed for so long .
you: for 2 days ? this is beyong a "glitch"
you: i would have bought it at the store *friday morning* if i had known
Ankit: You are totally right at your place Eric, however, there is nothing else we both can do with this issue rather than to wait for some more time .
you: ok then refund me please
Ankit: I understand your concern Eric .
Ankit: Okay, I'd like to provide you a refund for this order Eric .
Ankit: Please allow me some time to process your request .
Ankit: Thank you for your valuable time. I appreciate your patience.
Ankit: I'm afraid to say, we are unable to cancel this order as of now .
Ankit: We would be able to refund you once the order will be completed .
you: this is stupid, i don't want to wait for you guys to wake up
you: it's been 2 days, you took my money 30 seconds after i bought it
you: i want my game or my money
Ankit: I understand how annoying it could be, however, we'd like to assist you once your order has been completeed .
you: I'm calling mastercard, this is theft pure and simple.
And it ends there, it took about 10 minutes on the phone with my cc company to get the charges reversed.
Fuck you EA, from the bottom of my heart. Your Origin service is the worse example of customer service i ever saw, and i saw plenty bad.Unapologetically holding your customer's money, without refund for a product you can't provide and can't tell us when it'll really be available? Your "live chat" reps are basically apologies and coupons handlers and there's "no one else" to talk to, i'm guessing until the guy wakes up monday morning.
I seriously weep for Bioware that joined your happy little family, i for one will also not be buying anything at all putting a penny in EA's investors pockets, since this is the kind of company that thinks treating paying customers like this is good business.
Say what you will about piracy, i would have been playing the game a few hours after deciding to "obtain" it, instead i decided to pay for it and not only do i not get my game but i'm treated like this ? put less money into intrusive DRM schemes and more into customer service, you might see a shift in piracy right there.
P.S. I'm aware SWTOR wouldn't be "piratable" it's just an example...
Ankit: Thanks for contacting EA Help! My name is Ankit how may I help you?
you: i want to know what's going on with my order, it's been 2 days now, order # 1110169****
Ankit: I apologize for the delay caused. I'll do my best to assist you.
Ankit: Could you please provide me your order number for further assistance ?
you: i've been told it's "in process" and "in review" since friday morning, like a lot of other people, this is unnaceptable for a direct download service
you: i did, read up
you: this is ridiculous, order # 1110169****
Ankit: Thank you for providing the requested information.
Ankit: I assure you that I'll try my best to assist you with order status properly .
Ankit: Could you please allow me some time to retrieve your order in our database ?
you: yeah
Ankit: I apologize as it is taking longer than expected. Please allow me some more time to check further.
Ankit: I apologize that you had to wait longer than expected. I appreciate your time and co-operation.
you: my cooperation is running out though....2 days
Ankit: Could you please provide me the email address which you used to place the order as we are unable to search your order with the order number provided by you ?
you: ****@hotmail.com
Ankit: I understand your disappointment Eric .
Ankit: Thank you for providing the requested information.
Ankit: Could you please provide me the name of the game ordered ?
you: the old republic + 60 days gametime....you don't see that ?
Ankit: Yes, I can see that, actually there are two orders placed with this email address, so I just need to confirm .
Ankit: Please note that your your order is still under process due to some verification process of the purchase .
you: ok this is ridiculous
you: i bought it friday morning, you took my money friday morning, 30 seconds after
Ankit: I apologize for the delay in getting a resolution. However, you need to wait for some more time to receive the order .
you: and you can't deliver within 2 days ?
you: no,i'm not waiting anymore, refund me
Ankit: I understand your concern Eric, please cooperate us.
you: i did, for 2 days
you: now it's enough, every other download service on the planet gives you what you paid for within minutes
Ankit: I understand where are you coming from, had I been at your place, I'd have felt the same .
Ankit: Usually, it does not take much time to deliver a digital order .
Ankit: However, sometimes there may be some technical glitches with the system too .
Ankit: Due to which the order delivery has been delayed for so long .
you: for 2 days ? this is beyong a "glitch"
you: i would have bought it at the store *friday morning* if i had known
Ankit: You are totally right at your place Eric, however, there is nothing else we both can do with this issue rather than to wait for some more time .
you: ok then refund me please
Ankit: I understand your concern Eric .
Ankit: Okay, I'd like to provide you a refund for this order Eric .
Ankit: Please allow me some time to process your request .
Ankit: Thank you for your valuable time. I appreciate your patience.
Ankit: I'm afraid to say, we are unable to cancel this order as of now .
Ankit: We would be able to refund you once the order will be completed .
you: this is stupid, i don't want to wait for you guys to wake up
you: it's been 2 days, you took my money 30 seconds after i bought it
you: i want my game or my money
Ankit: I understand how annoying it could be, however, we'd like to assist you once your order has been completeed .
you: I'm calling mastercard, this is theft pure and simple.
And it ends there, it took about 10 minutes on the phone with my cc company to get the charges reversed.
Fuck you EA, from the bottom of my heart. Your Origin service is the worse example of customer service i ever saw, and i saw plenty bad.Unapologetically holding your customer's money, without refund for a product you can't provide and can't tell us when it'll really be available? Your "live chat" reps are basically apologies and coupons handlers and there's "no one else" to talk to, i'm guessing until the guy wakes up monday morning.
I seriously weep for Bioware that joined your happy little family, i for one will also not be buying anything at all putting a penny in EA's investors pockets, since this is the kind of company that thinks treating paying customers like this is good business.
Say what you will about piracy, i would have been playing the game a few hours after deciding to "obtain" it, instead i decided to pay for it and not only do i not get my game but i'm treated like this ? put less money into intrusive DRM schemes and more into customer service, you might see a shift in piracy right there.
P.S. I'm aware SWTOR wouldn't be "piratable" it's just an example...
This is why the only game I have for Origin is Battlefield 3. I didn't even buy it online, I got it at a store and it forced me to make an account...
EA needs to get taken down because they're getting too big for their own good (or anyone elses). First they make their own online services, refusing to use xbox live, they dominate nearly the entire sportgame industry, they're usually the ones to do shitty movie-licensed games and now they think they're too good for steam. I'd honestly consider ME3 if I could get it on Steam but theres no way in hell I'm giving those frauds and scam-artists at Origin my card info.
EA needs to get taken down because they're getting too big for their own good (or anyone elses). First they make their own online services, refusing to use xbox live, they dominate nearly the entire sportgame industry, they're usually the ones to do shitty movie-licensed games and now they think they're too good for steam. I'd honestly consider ME3 if I could get it on Steam but theres no way in hell I'm giving those frauds and scam-artists at Origin my card info.
Good thing Steam never had issues with running out of codes and needing a good chunk of time to get new ones.SmashLovesTitanQuest said:
...Except, you know, several times that happened.
Sorry, it's just funny seeing Steam consistently left off the list when the same thing's happened with them.
maybe because steam is run by valve who are angels and gives our games to us on a gold platter and ea are devils who sold their souls and are trying to get you to do the same /sarcasmZachary Amaranth said: