I did the math on some of the payment options for one of EA's online games. What I found was a bit... hard to swallow. Some of the payment options pull a little bait-and-switch on you as you click your way through them.
Say, you want to pay forty bucks for forty bucks worth of Smurfberries/Battleforge Points, and then you get only the equivalent of ten bucks transferred to your account. That's a pretty steep hidden surprise markup, maybe in sync with France's new rich guys 75% tax, but totally unacceptable.
I let them - that is 'support' - know. Sure enough, we could mail back and forth a bit without going anywere, then I got invited for a chat session (yay), and the only thing I learned I never really thought about before was this: Judging from the names and the trouble ticket handling processes, I am now pretty sure EA support is based in India.
They have generally no power over anything, and no clue about anything; it's a proper shame. They were nice and friendly and kind but totally and utterly useless. To be honest, it felt like fighting with the limited parser of the very first Infocom or Magnetic Scrolls text adventures. Hell, it felt like Level 9's Gnome Ranger!
In the end, they suggested I post my findings on EA forums, but we all know how that is bound to turn out. So, as I am not inclined to post it to EA forums, people will keep getting ripped off, big time, and EA's communicated position is that it's an issue best discussed with their partners in crime, but they don't seem to respond to any sort of human communication. Maybe I should try smoke signals or death rays from orbit.