Bad Customer

[ygetoff]

Is it bad if I annoy my friends at their jobs?

 

[RanD00M]

I would have told the customer to not sod off.He/She already ate the food.You can´t get a refund on eaten food.

And you should post this on Notalwaysright.

 

[Soxafloppin]

I would have ***** slapped the hoe.

 

[carlisn]

You should have toyed with her first.

Commented on her image etc., then when it gets back to the OT, just smile and say "No".

 

[TheNumber1Zero]

Ever punched a woman in the face followed by a very aggressive and convincing threat? Me neither, but that little incedent would of made it so.

 

[annoyinglizardvoice]

If she's eaten most of it, and it hasn't got sick from it, then she's got no case and you might be able to sue if she makes a problem.
Letting one get away with it might make others think you're a soft touch.

 

[Connor Lonske]

I would of done the same thing, speaking realistically.

 

[Gingerman]

I would of wanted to give her a good slap. But you took the high road so well done.

I have to say I'm all for providing a good customer service (hell I work at customer services at primark) but what some people fail to see is when a "customer" becomes abusive they are no longer a customer but merely a "guest" (or thats what work calls them, I call them all sorts of names) and should be treated in the same way an ill mannered guest should be treated as in shown the door.
Employees have the right to work in a abuse free environment but of course should try and not to sink to their level. If I had it my way I'd give each employee a cattle prod to deal with these people but I'm told that's inhumane.

 

[MGlBlaze]

I work at my Chinese Take Away and tonight, one of my staff informed me that a customer had come in to complain about the food she bought the previous night was terrible and demanded her money back, after having eaten most of the food of course.

So I went out, gave a cheery "Hello =)" and before any discussion could take place I was threatened with:
"Do you want to lose all your customers and go out of business? I will write on my facebook how bad your take away is and then all your customers will leave for other take aways." Words to that effect.

Now... this take away has been in operation since 1972, back when my grandfather ran in, who passed it down to my mum, and then down to me. 30 years of being in business, didn't really see the threat.

Normally I'd just give them the money back and that would be the end of that, it's only £10 ($18) after all, but having been attacked with such a joke of a threat, decided against it. The customer asked, "So are you going to give me my money back or not?". To which I replied with a simple "No" and got the food thrown at me.

I'd like to ask, what would you guys have done?
Thanks.

Oh, the scary random woman will post it on her Facebook page that few people probably care about and ruin your business! Oh noes!

Give me a break... she is a great example of Small Name Big Ego [http://tvtropes.org/pmwiki/pmwiki.php/Main/SmallNameBigEgo]. Even if a lot of people checked out her facebook page, I still can't stand how people equate internet fame with real fame and privilege, and let it go to their heads so much that they resemble a hot-air-balloon.

People like that need to look up "humble".

In any case, sorry to hear you got the remainder of the food thrown at you, but her paper-thin argument and sorry excuse of a threat made the whole thing smacking of just trying to get a free meal via being a jerkass. If there genuinely WAS something wrong with it, too, why didn't she just take it back immediately? If it was a case of her simply not liking chinese, why did she buy it? Well, okay, maybe she just wanted to try it out, but why did she blame YOU for HER not liking it? It's not as if you could magically change her taste or something.

Ugh...

I quote;

there's something wrong with people ... I say you did the right thing.

I agree, too, there's something VERY wrong with a lot of people... and the worst part is, she isn't even a particularly egregious example, though she was certainly either being cheap or lazy.

...And now I have a sudden craving for egg-fried rice.

 

[Timotei]

The only time I ever would ask for my money back is if I had been given no product or service at all for my money.

The one time I actually did get into a fit of rage was last month when my boyfirend and I decided to go and have our pictures taken by as a fundraising event for the school's Digital photo club.

So I we both get dressed up all nice and stand in line for a few minutes to have our pictures taken. finally we get there and the lady has what I can estimate is a $2000+ digital camera that probably had some 14-24 megapizels. We pose, have 36 pictures taken, then we're told to come back an hour or two later after they had uploaded all the photos and put them on disks.

SO I find myself in line an hour and a half later and when it's my turn they don't have a disk for me, or half the people as a matter of fact. It turns out that the teacher was too dumb to upload the pictures after each session and instead deleted the pictures of the first dozen and a half people to make room for the next group.

So I talk to the dumb ***** behind the counter and ask for a refund and am met with "I'm sorry, we can give you 5 of your $25 back," to which I reply with a prompt "No" and demand a full refund. Then the lady has the gall to say "Well I hope you'll be happy to know that the other $20 is going to support the photo clu-," before I grab her by the collar, pull her face to mine and shout at her that I would call the district and have them shut down for not providing me with a full refund and thus violating district consumer policies for school clubs. After getting some applause from the people behind me, I walk away with my $25, and the teacher ends up getting fired over winter break over this ordeal. Praise Haruhi she didn't have tenure.