These surveys are the thing that ruined mass effect to begin with.
ME1 was great. It had its flaws, sure, but it was horribly immersive. Then they started making ME2, and when news started appearing how they have a list of things that people complained about and that they'll be fixing all of the complaints.. well.. it didn't sound promising. You can never please everybody.
So ME2 was still good, but way, way more "gamey". Way less immersive. Some changes I felt were totally welcome, like reduced inventory management, but they simplified a lot of things so far that it felt less like your interactive story and more like yet another game.
I was a big fan of ME universe at this point, and even bought the books. Then ME3 was announced. Apparently the main writer left the team at some point. Things were promised to become even more mainstream-friendly.
I never played ME3, so I don't know, first hand, how badly things went there. Thanks, origin.