I work in a bookies (betting shop) and constantly have to put up with asshole customers getting away with damn near fraud in terms of breaking rules and terms and instead of banning them, the company would grovel and beg to keep them happy. This isnt all that different. Like suggested before, youre better going to the WoW forums or guild forums to get better support. I do agree that these asses need to remain banned, but just wishing for it will not work. Play them at their own game. Get picketing or boycotting with some groups, enough of you will maybe get Blizzard to reconsider.