I used to be an assistant manager at a movie theater and have heard everything from "you changed the times so i would miss my show" to "we planned our entire night around this show and it's sold out? are you gonna give us free tickets?" to "you're a racist because I had my phone out during the movie and an usher told me to turn it off" to "you're a communist" but fortunately I was in the position to do a little something about it. I've even had one belligerent drunk woman AND her teenage (like 13-15) kids removed from a theater by a cop.
And every single fucking time, my manager and district manager ripped me a new one because of it. I told my employees "you do not get paid enough to put up with this shit, come get me." And when they come get me, I try to address things calmly but there are some people who just want to be heard. They want to put on a show to try and make the employees look like the bad guys. And when I could not reach an amicable conclusion to the problem. I asked them to leave.
Without fail within the next 24 hours I heard from my manager and district manager saying I should've given them something for free. And each time I told them they're insane. I'm not rewarding someone for treating my employees or me like that. And I still stand by that statement. Customers that came to me politely and calmly, EVEN IF I DISAGREED WITH THEM I did something to appease them. Anger may work with some people, but it will not work with me. Ever.
My advice to this woman: grow the fuck up. Seriously, this level of immaturity from a college graduate is unfathomable.