Through the ultra-high-tech process of "bribing employees to hand over information".
techcrunch.com
"You can trust us with your data; we have super-strong passwords and stuff!"

Coinbase says customers' personal information stolen in data breach | TechCrunch
The crypto exchange giant said the hacker bribed contractors and employees in support roles to steal data.

"You can trust us with your data; we have super-strong passwords and stuff!"