I wouldn't be surprised if they just saw a surge of money come in, and thought they were better off abandoning the game entirely, wasting time and money on development. It's not hard to send a PSA on Twitter or Facebook is it? Even if it's just a quick tidbit of information, most would be content.
For a business the last thing you want is the customer feeling like they wasted their money, because there's a good chance they won't come back.
For a business the last thing you want is the customer feeling like they wasted their money, because there's a good chance they won't come back.