Customer Service Experiences. (Gaming and Electronics)

[CrafterMan]

I think we all can relate to this.

What do you look for from staff when you walk in a shop? What shop has messed you around so much you could chuck bricks through their windows?

What outlet do you just love going to because of the friendly/helpful staff?

Share some experiences!

I for one am a Manager in DSE in New Zealand (Dick Smith Electronics, so it will be interesting to here from consumers about what we can do to better ourselves.


-Joe

 

[kapzer]

I've been messed around most by Microsoft support. In terms of retail...nothing much really, never had a faulty product...or at least I don't remember at 5am.

 

[Gotham Soul]

Well, I have a few experiences from working at a Game Stop. Most notably arguing with this guy over the phone for a half hour because he claims his XBox didn't work and was threatening to sue...for some reason. Anyway, he complained that it wouldn't turn on and that he was given an extra power cable.

It went up to the point where I had to trick him to look at the back of the damn thing and check if his power cable was plugged in.

 

[luckshot]

Well, I have a few experiences from working at a Game Stop. Most notably arguing with this guy over the phone for a half hour because he claims his XBox didn't work and was threatening to sue...for some reason. Anyway, he complained that it wouldn't turn on and that he was given an extra power cable.

It went up to the point where I had to trick him to look at the back of the damn thing and check if his power cable was plugged in.

...was it?

generally the staff of a store can only give a negative feeling, i usually go in knowing what i want and have a general idea of where it is, that way i spend less time dealing with staff

personal rules aside, i would say best buy...mostly because they changed their reward zone card rules recently

 

[Aardvark]

I go to the shop with the cheapest prices. I know what I'm getting before I go there and the only time I ever need to converse with one of the mindless floor drones is if the location of my desired purchase isn't immediately obvious or if they are out of stock.

 

[bl82]

When my PS3 crapped out, I was pleasantly surprised with how helpful the guy on the phone was, even if it did take a bloody half-hour to get to him.

 

[dangerousdave_42]

most of my experiences have been online never had an issue with newegg and dell has always been fantastic I did have to call Microsoft once to activate windows and the guys Indian accent was so bad I had to have him repeat almost everything twice

 

[sirdanrhodes]

Although microsoft are total t*ssers, steam have gone downhill rapidly.

Also, correct me if I'm wrong, hasn't this thread been done before, or am I thinking of another forum?

 

[incal11]

I bought CDs to make backup copies of games ;that I bought , but I cannot force you to believe me.
Anyway my laptop wouldn't even recognize that there are CDs in it's drive ; a relatively common problem with matshita drives it seems .

It does work with some CDs so I went back to try another brand, but they wouldn't return me my money because even though I had the receipt I made the mistake of throwing away the wraping that was around those CDs !...

It was in a Fnac shop , I don't know if other shops do that, but that's a detail I wish I had known back then.

Hope it helps someone here not being ripped off.

 

[dijital101]

Best Buy has the absolute worst customer service. They lie about what their warranties cover and then charge you $30 if you bring something in and they don't even fix it then tell you it wasn't covered by warranty. The Geek Squad is the most undertrained group of monkeys I've seen since Wal-Mart's Tire and Lube Express. I was asked to leave one time because I told a customer how to fix his computer when the Geek Squad wanted $300 to replace things that weren't even broken.

However, Dell has ridiculously good customer service. My dad's laptop crashed and I called them. The operator started slowly walking me through the hard drive verification procedures until I interrupted her and explained my level of knowledge. We started speaking tech and she put the work order in for the hard drive. This was at 2:00pm. The new hard drive showed up at 8:00am the next morning through DHL.

 

[dangerousdave_42]

heck ya Dells free overnight delivery for the win

 

[cleverlymadeup]

i don't usually talk to the staff if i don't have to, ie i don't see something on the shelves i want. most of the time i find them trying to be the jack of all trades but being the master of nothing

i don't ever call the ppl at my isp for tech support unless i really need it. i had an issue where only my model of modem was being affected and i kept noticing it, so i complained. they TRIED to blame me but it wasn't me and one tech could find an issue and most of the others couldn't. it was rather annoying

btw i think paying ppl on commission makes it worse and will hurt your business more. it's because everyone wants to sell more, so they can dept jump and not always know what they're talking about so it makes the customer go "wow the ppl in that store are a bunch of idiots and have no clue"

 

[notyouraveragejoe]

There was a games store in Singapore (where I lived) and the guys there were really nice. They were constantly friendly and once or twice played some of the newer games against me. Strangely enough they weren't that good.

The worst customer service is from Dell. My laptop broke down once and I call them. It takes 6 hours for them to figure out what I already knew... I'd need a technician to replace a Local Drive thing.