Good points, Shamus. I suspect that it will fall on deaf ears.
A true case: I was working on verifying that products worked on the upcoming W* release. W98, was going to be a big leap forward and my company didn't want our products to get hammered when it was released. So, we are at a conference for that very purpose. Lots of companies, lots of devices and several actual MSFT devs. My favorite conversation related to the system saving energy. As in, if the user wasn't actually interacting with the system it would spin down the drive and blank or power off the monitor. Really trippy way back then. Sure laptops did that but few desktops. I tell the MSFT guy, "Thanks, that explains the bug I reported. I cannot download files from MSFT without the beta shutting down the HDD. Of course, I wasn't interacting with it! I was waiting for MSFT servers. Then the download failed because the drive was offline."
The look on his face was priceless. Two builds later it was fixed.
They still don't understand how a user actually wants to use W*. Their data is only on how the user can make W* do something close to what they want.
A true case: I was working on verifying that products worked on the upcoming W* release. W98, was going to be a big leap forward and my company didn't want our products to get hammered when it was released. So, we are at a conference for that very purpose. Lots of companies, lots of devices and several actual MSFT devs. My favorite conversation related to the system saving energy. As in, if the user wasn't actually interacting with the system it would spin down the drive and blank or power off the monitor. Really trippy way back then. Sure laptops did that but few desktops. I tell the MSFT guy, "Thanks, that explains the bug I reported. I cannot download files from MSFT without the beta shutting down the HDD. Of course, I wasn't interacting with it! I was waiting for MSFT servers. Then the download failed because the drive was offline."
The look on his face was priceless. Two builds later it was fixed.
They still don't understand how a user actually wants to use W*. Their data is only on how the user can make W* do something close to what they want.