If it's something minor like skins or something that doesn't affect gameplay, I'm fine with it. It's likely on the disk for compatibility issues in that case- So you can see other people using that content when you play online without having to download a patch, for example.
However, when you cut a huge chunk of content out of the finished project, that's a terrible idea. I'm paying $60, so I expect $60 worth of game on the disc. If I get $50 worth of game and a roped-off area saying "Pay us $10 more to get to this part!", I'm most certainly going to be mad, because I've already paid for the whole thing. I bought the disc so I could access all the content on it.
Obligatory scenario time!
Let's say I buy an expensive CD at the local music store. The box says it includes the standard $15 CD, along with a DVD of a live concert by the band, all for about $25. So, I buy this, and listen to the CD on the way home. So far, so good. But when I get home and take out the DVD and put it in my compy, I find a locked rar file. When I try to open it, I get a message saying "To open this file, you will need to pay the music store $2.50 for the passkey".
Now, technically I have everything I paid for. I have the CD, the packaging, and a video file of a live concert. I just can't access that video file. They want me to pay more in order to access content I've already paid for, and they're going to make me go through the trouble of driving back to (or at least calling) the music store to do it. That is not reasonable customer service.
This is the inherent flaw of companies wanting to treat the disc itself as the property of the buyer, but the content on the disc a service provided to the payer. It should be one or the other, not just parts taken from both systems that would benefit the publisher the most.
However, when you cut a huge chunk of content out of the finished project, that's a terrible idea. I'm paying $60, so I expect $60 worth of game on the disc. If I get $50 worth of game and a roped-off area saying "Pay us $10 more to get to this part!", I'm most certainly going to be mad, because I've already paid for the whole thing. I bought the disc so I could access all the content on it.
Obligatory scenario time!
Let's say I buy an expensive CD at the local music store. The box says it includes the standard $15 CD, along with a DVD of a live concert by the band, all for about $25. So, I buy this, and listen to the CD on the way home. So far, so good. But when I get home and take out the DVD and put it in my compy, I find a locked rar file. When I try to open it, I get a message saying "To open this file, you will need to pay the music store $2.50 for the passkey".
Now, technically I have everything I paid for. I have the CD, the packaging, and a video file of a live concert. I just can't access that video file. They want me to pay more in order to access content I've already paid for, and they're going to make me go through the trouble of driving back to (or at least calling) the music store to do it. That is not reasonable customer service.
This is the inherent flaw of companies wanting to treat the disc itself as the property of the buyer, but the content on the disc a service provided to the payer. It should be one or the other, not just parts taken from both systems that would benefit the publisher the most.