Rack said:
Alright. Valve.
See, all companies may only be interested in the bottom line, but that's not to say some won't approach it by trying to delight their customers, while others will attempt to do the absolute minimum as allowed by law.
I hate to say this, but Valve is far from innocent and certainly doesn't always "
delight" their customers.
Take the issue of used game sales, for example. In that regard, Valve is arguably equally as bad, if not worse, than major publishers. Since all of their games are integrated with Steamworks, you
have to tie the game to your Steam account in order to be able to play it. Once that is done, the tie is permanent and you can never remove it. In practical terms, that means that you cannot sell your legitimately purchased copy to someone else in a legal manner. The only way to do so is to sell your Steam account along with it...but wouldn't you know it? That is, conveniently, forbidden by Steam's Terms of Service.
There are other things I could point out, like how Steam uses a form of region locking to enforce price discrimination, how the TF2 updates wouldn't be nearly as generous had they not served to promote Steam, how Steam basically serves as a form of DRM etc. But really, that's not important, beacuse I
love Valve as a game developer. I recognise that Steam has it's benefits (like being the perfect platform for indie developers) and I wish Valve all the best. The only point I was trying to make is that their track record isn't exactly pristine either and that even they will not always act to the customer's delight (and in the case of used game sales, bypass the law and enact a
de facto ban).
EDIT: Plus, as much as I like them (or
precisely beacuse I like them), I
still don't want them to maintain their current monopoly over digital distribution. Afterall, we have seen countless customer-based companies turn into soulless entities precisely beacuse they enjoyed a monopoly or were market leaders.