Firefox refusing to open?

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T-Bone24

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So, I was on Facebook, when I clicked on a group that my friend had "liked", only to find myself at a different site. Firefox promptly crashed. Worried, I ran a quick scan and found a troublesome file labelled "TROJAN" yadayadayada. So, I deleted it, continued the scan and my computer was clean. I restarted my computer, everything was fine, and I opened Firefox to check that all systems were go. It opened, said it could not restore session and then crashed again. I tried to open it again but it wouldn't, it'll open for a split second then disappear.

I'm writing this on Internet Explorer. Any suggestions as to what I should do?
 

Zacharine

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Apr 17, 2009
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Start from a clean session: Do not reload that questionable page. When it caused you the problems before restarting, why do you expect things to go any differently when you try to restore session and thus reload that troublesome page again?
 

T-Bone24

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SakSak said:
Start from a clean session: Do not reload that questionable page. When it caused you the problems before restarting, why do you expect things to go any differently when you try to restore session and thus reload that troublesome page again?
Before it crashed, I closed that troublesome page. Excuse my computer illiteracy, but how do I start from a clean session from outside the program?
 

Sleekgiant

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Jan 21, 2010
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It will say in a pop up window,"Would you like to restore you last session."
You click "no"

Done and done
 

T-Bone24

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Sleekgiant said:
It will say in a pop up window,"Would you like to restore you last session."
You click "no"

Done and done
It doesn't. It actually, physically refuses to open. As in, it doesn't get that far.
 

RicoADF

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Jun 2, 2009
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SakSak said:
Start from a clean session: Do not reload that questionable page. When it caused you the problems before restarting, why do you expect things to go any differently when you try to restore session and thus reload that troublesome page again?
Yeah said right here, clearly a clean session is in order.
 

T-Bone24

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Restarting from a clean session isn't working, it won't even get that far. Shall I try uninstalling?
 

child of lileth

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Have you tried crt+alt+del, then open the thing that shows the running programs, got to the processes tab, and End Process for firefox? That always works for me.
 

wasalp

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T-Bone24 said:
Sleekgiant said:
It will say in a pop up window,"Would you like to restore you last session."
You click "no"

Done and done
It doesn't. It actually, physically refuses to open. As in, it doesn't get that far.
physically you say? smack it and then pry it open?
 

T-Bone24

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child of lileth said:
Have you tried crt+alt+del, then open the thing that shows the running programs, got to the processes tab, and End Process for firefox? That always works for me.
Unless it's got a different name that doesn't contain "Firefox" in processes, I can't see any processes for it.
 

child of lileth

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T-Bone24 said:
child of lileth said:
Have you tried crt+alt+del, then open the thing that shows the running programs, got to the processes tab, and End Process for firefox? That always works for me.
Unless it's got a different name that doesn't contain "Firefox" in processes, I can't see any processes for it.
I think it does just go by that, but maybe it might have something with 'mozilla' in the first part of the name. Worth a check. Other than that, I have no idea. Sorry.
 

Sjakie

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Jedamethis said:
T-Bone24 said:
So, I was on Facebook,
There's your problem.

Sorry, no help from me which hasn't already been said...
ghegheghe

Reinstall firefox it is then if it wont even start anymore. Did you check your computer again for virusses after the reboot?
 

T-Bone24

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Sjakie said:
Jedamethis said:
T-Bone24 said:
So, I was on Facebook,
There's your problem.

Sorry, no help from me which hasn't already been said...
ghegheghe

Reinstall firefox it is then if it wont even start anymore. Did you check your computer again for virusses after the reboot?
Yeah, I did. I'll try a reinstall.
 

Zacharine

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T-Bone24 said:
SakSak said:
Start from a clean session: Do not reload that questionable page. When it caused you the problems before restarting, why do you expect things to go any differently when you try to restore session and thus reload that troublesome page again?
Before it crashed, I closed that troublesome page. Excuse my computer illiteracy, but how do I start from a clean session from outside the program?
Run virus/malware check again. It might be possible there is something attached to your firefox.exe that makes things go wonky

and then, remove the stored session from your computer. Are you using Session Manager or other such addons, or just plain vanilla firefox?
 

TheDist

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Hi there T-Bone24 I have heard of something very similar from a friend, long story short, after looking his pc over I found you need to completly remove firefox from your system (as in delete all of it)then install it again fresh.

I might also suggest double checking that the virus/trojan is really gone and that you get the newest firefox version. (along with the Noscript addon)
 

tahrey

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Sep 18, 2009
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Hmm, haven't heard of this before. Did you have anything like NoScript, etc installed in Firefox? (you really, really should have)

Also it sounds like you may want to change your antivirus (& software firewall if you don't have a physical one) to a more effective one, or at least ensure it's updating properly, seeing as it required you purposefully running a scan to pick up nastiness being installed onto your machine, rather than detecting it coming over the wires/running/being written to disk.

In any case, if it actually "cleaned"/"removed"/"quarantined"/whatever the trojan*, it could be that an important firefox system file has been hosed by the incident and the clean up. Uninstall it and re-install the browser, then try again. And for the love of god get yourself a better secondary other than IE - Opera, Chrome, etc. And some kind of secondary spyware/etc checker and cleaner, like Spybot SD or HijackThis.

If you find you can't shut down after cleaning and uninstalling, just kill the power and hope none of your system files have gone. I think windows may have a system file checker you can use before shutdown but i can't for the life of me remember what it's called or how to use it as in 5+ years of using XP and more under 98 (which i think introed it), i've never had to.

* or should I say _suspected_ trojan - the rather sensitive Kaspersky AV we use at work decided that Google Maps Streetview was trojaned yesterday and killed my browser tab. Could be that one of the convoluted link addresses it generated looked like malicious code? In any case, it managed to pick up that Explosm was under attack last week before their frontpage even properly loaded. That's hardcore.

EDIT - wow as i was typing that everyone said pretty much the same thing :D
 

T-Bone24

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Yep well, I've scanned completely three times, scanned Firefox and all it's folders multiple times (they were all clean but I deleted them anyway, just in case) and I've downloaded the most recent version.

Guess what? The installer won't even run!