Reading all the comments here is depressing.
Funcom totally fucked up with how TSW was sold, and at what price, bad marketing all around, but the game itself needs more love and respect.
While the metascore is lowish, users rate the game way higher, it was at 84 against 71 last time I checked, which means that most players actually dig the game. But when you ask someone who never played the game, he will tell you that it is common knowledge that despite its interesting premise, the game sucks. So yeah, as Funcom pointed, maybe the Metascore, along with Funcom's bad reputation after AoC, did indeed participate in giving the game a reputation of mediocrity it may not deserve.
Ragnar Tornquist really believed (and still does, I hope) in The Secret World. I find it sad to see so many comments here and elsewhere from people who never gave TSW a chance and are just waiting for TLJ 2/3. It's not about the price of the game, not about its quality either, what I read from most self-proclamed TJL fans can be summed up as "I never did and never will give a damn about your MMO dude, just release the game I want already".
So, people, don't worry. When his last baby is dead and buried, and once he gets over it, he may give you the game you seek. You should start praying a little harder for TSW's downfall, so you can get your sequel faster.