I heard about this story this morning. I rang my local game store to check to see how this affected me because I had pre-ordered my Mass Effect 3 copy in November, the phone was answered by a customer assistant who I talk to regularly when purchasing from GAME. I told him about my queries, a long pause ensued when he finally spoke up, he was choking up he asked me where I heard this from. I told him my source, he passed the phone to his manager while he looked it up for himself.
The manger told me, that staff hadn't been informed yet but this was indeed the case and that I would get my deposit back plus a £5-10 reward. He continued to say, that they were having trouble getting hold of any EA games despite those that had pre-ordered the ME3 Collectors edition and wouldn't be until the issue was resolved.
He then handed me back to the customer assistant who apologized profusely, basically in tear's because he knew that his job was no longer safe and it was a place he enjoyed working. We continued to talk for about 10mins about how excited we were for the game to come out and wishing each other luck to find a copy and numerous other things.
I've never felt so bad in all my life.
I was looking forward to my ME3 CE for months but now I'll never get a copy. I tried to get a copy from Play.com but their suffering some issue's and I couldn't order the thing without it crashing, instead I got a normal edition and will buy all the extra pieces separately. It feels like I've been kicked in the gut, I lost something special that I grafted for, I basically told a guy he was unemployed and found out that the only reasonable store in my hometown to purchase games from is closing. DAMN IT!