Game Stores Selling Opened Games as "New"

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Savo

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That is one of the reasons I buy my games from Amazon. I get why they do it, but I still prefer my games to be factory sealed.
 

SL33TBL1ND

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chadachada123 said:
SL33TBL1ND said:
Chased said:
A few months ago I purchased Skyrim from a local game store and the clerk told me that this particular copy of Skyrim was the last copy, so he took the display box put the disc in and sold it to me at full retail price. I'm a pretty chill dude so I was like, "Cool, I got the last copy." I then later purchased Borderlands from a different local game store and the same occurrence as previously stated happened. Again, I shrugged it off and went on my way. Recently, I just purchased Red Dead and again it was the "last copy." After this third occurrence I'm beginning to suspect that game stores purposely open up and remove discs from their games. Maybe they do this to lock up the discs or to let employees take them home. Regardless, it's starting to bug the life out of me they are selling unsealed games as new, for full price.

Has anyone else experienced this before and are you cool with stores doing it?
Uhh... Yeah? All stores take the discs out of the boxes to prevent theft. It's not like they're out playing them in the back. They're not "used", it doesn't affect the game at all.

How do people not know this, even if you haven't worked in retail, you should've noticed this by now.
Maybe he hasn't noticed because, herp derp, not (nearly) all game stores do this. Some do, but even Gamestop doesn't do it for all of their games, it depends on which Gamestop you go to. Perhaps OP's store only recently started doing this shit (which doesn't even prevent theft to begin with, because you don't need to have the boxes for all of your stock out on the floor at once).
Every store I've ever been to does this, sorry for my assumption. As far as preventing theft, how does it not? You have the unopened stock out back, and then you have shelf copies all out front with their disks taken out. Where are you going to steal from? Are you just gonna waltz right past the counter and walk out with a bag of games from out back? Maybe if everyone working there is blind.

But more importantly, why is this even a problem?
 

Quaidis

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I fail to understand the problem.

If people didn't go out of their way to actively steal games off of shelves, than game stores would not be forced to drastically unbox a select handful of new games. There's no way they can keep every new game they receive behind the glass case (behind the counter). What do you want them to do: make the entire game store one large wall-to-wall glass case that they'll have to repeatedly open for every single customer?

I pre-order new games that I really want. They always come fresh, happy, and wrapped up. Sometimes they come with special 'pre-ordered' bonus goods.


If you get really paranoid about the game 'not being new', then simply ask to see the game disk before it goes in the case. If you don't want an opened new game, go to a different store? The game store employee isn't going to cry. They'll just sell it to the next guy.


The only issue I've ever had with a gutted new game was when I was searching for a copy of No More Heroes 2, and the employee kept badgering me to buy the used copy. "Are you sure you don't want the used copy? It's slightly cheaper! Come on, you seriously want the used copy. I'm not lying here, used copy is awesome." There was nothing wrong with the new copy. No scratches or smudges.
 

ResonanceSD

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Zhukov said:
I honestly couldn't give a damn.

They take the discs out so people don't steal them off the shelf.

So long as the game works then what is there to complain about?

If it didn't work I'd just return it and say, "Oi, this didn't work."
Yay! a voice of reason! I was about to go mental with all of the whining in the first few posts.

The process is called gutting. It's a theft prevention and space saving measure. Don't like it? Buy games someplace else.


Also, what's your obsession with NEW DISCS!!!!!


If it works, installs and you never need the DVD again, what's the problem?
 

ResonanceSD

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Owyn_Merrilin said:
You guys really aren't getting it. Here's the quality ratings criteria from half.com, which are essentially the same as the criteria used by any reputable dealer. The only exception is that some of the things in the "Unacceptable" category are about things that they just don't carry, regardless of quality -- mainly the parts about region lockouts.

Item Quality - Music said:
Brand New
Items must still be in manufacturer's seal
Opened items can't be listed in this category even if they were never used

Like New
Opened and used items that still appear brand new
Must include all boxes, instructions, and artwork from manufacturer

Very Good
Cases and boxes can show wear (scuffs, cracks, scratches)
DVD, CD, game disc, or game cartridge can't be scratched or scuffed
Items must include all boxes, instructions, and artwork from manufacturer

Good
Item can be missing only one of the following items:
Media box or sleeve
Artwork
Instructions
DVD, CD, game disc, or game cartridge can be lightly scratched or scuffed
The media item must work without the need of repair or resurfacing
Skipping CDs, DVDs, and game discs can't be sold
Fuzzy or snowy VHS tapes can't be sold
Games that don't load or play can't be sold

Acceptable
Media items in generic cases
CDs and DVDs must be in a plastic case (no paper sleeves)
Items missing more than one of the following:
Media box or sleeve
Art work
Instructions
DVD, CD, game disc, or game cartridge can be lightly scratched or scuffed
Media item must work without the need of repair or resurfacing
Skipping CDs, DVDs, and game discs can't be sold
Fuzzy or snowy VHS tapes can't be sold
Games that don't load or play can't be sold


Unacceptable - The following items cannot be sold on Half.com:
CDs and DVDs that skip, jump, freeze, or otherwise don't function properly
Games that skip, jump, freeze, or otherwise don?t function properly Imported DVDs (U.S. region 1 DVDs may be sold)
Region-free DVDs manufactured outside the United States
Promotional music
CD jewel cases with promotion marks (saw cuts, punch-outs, drill holes, UPC strikes)

Source: http://pages.half.ebay.com/help/policy/pricing.html
Each lower grade of the same item is categorically worth less than the grade above it.

Knowing this, do you guys still want to defend calling these used games new?

Dude wtf is wrong with you. Do you imagine every PS3, X360 and PC disk reader fucks up the disk before you can play it?


Also, do you just buy games for the sole purpose of having them on a shelf and never play them?

I'm seriously wondering what the hell you can be getting so worked up about a table of value ranking for a product THAT YOU INTEND TO USE ANYWAY, which is incredibly difficult to accidentally damage (hint: a cloth cleans smudges), and if you're a PC gamer (GPGMR here), you'll need once.



TL:DR

like it fucking matters
 

Owyn_Merrilin

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ResonanceSD said:
Owyn_Merrilin said:
You guys really aren't getting it. Here's the quality ratings criteria from half.com, which are essentially the same as the criteria used by any reputable dealer. The only exception is that some of the things in the "Unacceptable" category are about things that they just don't carry, regardless of quality -- mainly the parts about region lockouts.

Item Quality - Music said:
Brand New
Items must still be in manufacturer's seal
Opened items can't be listed in this category even if they were never used

Like New
Opened and used items that still appear brand new
Must include all boxes, instructions, and artwork from manufacturer

Very Good
Cases and boxes can show wear (scuffs, cracks, scratches)
DVD, CD, game disc, or game cartridge can't be scratched or scuffed
Items must include all boxes, instructions, and artwork from manufacturer

Good
Item can be missing only one of the following items:
Media box or sleeve
Artwork
Instructions
DVD, CD, game disc, or game cartridge can be lightly scratched or scuffed
The media item must work without the need of repair or resurfacing
Skipping CDs, DVDs, and game discs can't be sold
Fuzzy or snowy VHS tapes can't be sold
Games that don't load or play can't be sold

Acceptable
Media items in generic cases
CDs and DVDs must be in a plastic case (no paper sleeves)
Items missing more than one of the following:
Media box or sleeve
Art work
Instructions
DVD, CD, game disc, or game cartridge can be lightly scratched or scuffed
Media item must work without the need of repair or resurfacing
Skipping CDs, DVDs, and game discs can't be sold
Fuzzy or snowy VHS tapes can't be sold
Games that don't load or play can't be sold


Unacceptable - The following items cannot be sold on Half.com:
CDs and DVDs that skip, jump, freeze, or otherwise don't function properly
Games that skip, jump, freeze, or otherwise don?t function properly Imported DVDs (U.S. region 1 DVDs may be sold)
Region-free DVDs manufactured outside the United States
Promotional music
CD jewel cases with promotion marks (saw cuts, punch-outs, drill holes, UPC strikes)

Source: http://pages.half.ebay.com/help/policy/pricing.html
Each lower grade of the same item is categorically worth less than the grade above it.

Knowing this, do you guys still want to defend calling these used games new?

Dude wtf is wrong with you. Do you imagine every PS3, X360 and PC disk reader fucks up the disk before you can play it?


Also, do you just buy games for the sole purpose of having them on a shelf and never play them?

I'm seriously wondering what the hell you can be getting so worked up about a table of value ranking for a product THAT YOU INTEND TO USE ANYWAY, which is incredibly difficult to accidentally damage (hint: a cloth cleans smudges), and if you're a PC gamer (GPGMR here), you'll need once.



TL:DR

like it fucking matters
Here's why it matters: I. Do. Not. Like. To. Over. Pay. It's a ripoff. End of.

Edit: I mean, seriously, this thread is turning into yet another normal people who know the value of a dollar vs. rich people who consider $60 nothing thread, just like the "used games are evil" and "new games cost too much" threads.
 

ResonanceSD

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Owyn_Merrilin said:
Here's why it matters: I. Do. Not. Like. To. Over. Pay. It's a ripoff. End of.

Ah yes, I get it, because you never actually play games, the simple act of opening a jewel case SERIOUSLY DEVALUES THE PRODUCT, ZOMG! CALL THE POLICE. DEY RUINED YOR MINT CONDITION GAMEZ

Also, dude, I pay $99+ for retail games, $40-60 for imports and $60+ on Steam, the fact that teh retailer has also *GASP* opened a fucking box in order to prevent theft makes little to no difference to the product itself.
 

GAunderrated

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I don't approve of the practice and I make sure to only get sealed copies for my money. I could argue reasons why I think they shouldn't do this but I have learned that all gamestop topics always has about 12 people who religiously defend the destruction of consumer rights no matter the reasoning.
 

Owyn_Merrilin

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ResonanceSD said:
Owyn_Merrilin said:
Here's why it matters: I. Do. Not. Like. To. Over. Pay. It's a ripoff. End of.

Ah yes, I get it, because you never actually play games, the simple act of opening a jewel case SERIOUSLY DEVALUES THE PRODUCT, ZOMG! CALL THE POLICE. DEY RUINED YOR MINT CONDITION GAMEZ

Also, dude, I pay $99+ for retail games, $40-60 for imports and $60+ on Steam, the fact that teh retailer has also *GASP* opened a fucking box in order to prevent theft makes little to no difference to the product itself.
Yes, it seriously devalues the product, because if I want to get an open box game (i.e., a used one) I can buy it for half the price, either elsewhere or often in the same freakin' store. If I'm paying for new, I'd better be getting new.
 

chadachada123

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SL33TBL1ND said:
chadachada123 said:
SL33TBL1ND said:
Chased said:
A few months ago I purchased Skyrim from a local game store and the clerk told me that this particular copy of Skyrim was the last copy, so he took the display box put the disc in and sold it to me at full retail price. I'm a pretty chill dude so I was like, "Cool, I got the last copy." I then later purchased Borderlands from a different local game store and the same occurrence as previously stated happened. Again, I shrugged it off and went on my way. Recently, I just purchased Red Dead and again it was the "last copy." After this third occurrence I'm beginning to suspect that game stores purposely open up and remove discs from their games. Maybe they do this to lock up the discs or to let employees take them home. Regardless, it's starting to bug the life out of me they are selling unsealed games as new, for full price.

Has anyone else experienced this before and are you cool with stores doing it?
Uhh... Yeah? All stores take the discs out of the boxes to prevent theft. It's not like they're out playing them in the back. They're not "used", it doesn't affect the game at all.

How do people not know this, even if you haven't worked in retail, you should've noticed this by now.
Maybe he hasn't noticed because, herp derp, not (nearly) all game stores do this. Some do, but even Gamestop doesn't do it for all of their games, it depends on which Gamestop you go to. Perhaps OP's store only recently started doing this shit (which doesn't even prevent theft to begin with, because you don't need to have the boxes for all of your stock out on the floor at once).
Every store I've ever been to does this, sorry for my assumption. As far as preventing theft, how does it not? You have the unopened stock out back, and then you have shelf copies all out front with their disks taken out. Where are you going to steal from? Are you just gonna waltz right past the counter and walk out with a bag of games from out back? Maybe if everyone working there is blind.

But more importantly, why is this even a problem?
Whoops, sorry for my sight assumption, I thought you were saying to not have ANY unopened stock, to gut ALL of the copies instead of just a few, which is what the OP is saying he thinks stores shouldn't do. My bad.

I don't mind that shelf copies exist, but I'd mind if the store I bought from did that to every copy when they only need to do a couple of shelf copies.
 

ResonanceSD

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GAunderrated said:
I don't approve of the practice and I make sure to only get sealed copies for my money. I could argue reasons why I think they shouldn't do this but I have learned that all gamestop topics always has about 12 people who religiously defend the destruction of consumer rights no matter the reasoning.

yes, in order to protect themselves, they're obviously trampling your consumer rights by opening a box.


Yes, call the ACLU, now. Go do it! WHILST THERE'S STILL TIME!
 

Jeremy Meadows

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Chased said:
A few months ago I purchased Skyrim from a local game store and the clerk told me that this particular copy of Skyrim was the last copy, so he took the display box put the disc in and sold it to me at full retail price. I'm a pretty chill dude so I was like, "Cool, I got the last copy." I then later purchased Borderlands from a different local game store and the same occurrence as previously stated happened. Again, I shrugged it off and went on my way. Recently, I just purchased Red Dead and again it was the "last copy." After this third occurrence I'm beginning to suspect that game stores purposely open up and remove discs from their games. Maybe they do this to lock up the discs or to let employees take them home. Regardless, it's starting to bug the life out of me they are selling unsealed games as new, for full price.

Has anyone else experienced this before and are you cool with stores doing it?
Skyrim. Understandable. That might have been the last copy. Boarderlands and Red Dead? No. There are so many used copies of that game they are just saying that it's the "last copy" to sell it to you at a higher price. Start haggling.
 

Solid Reece

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Twilight_guy said:
Many stores remove the CDs and place them elsewhere. It means that people can't steal games as easily, since stealing the box would mean they only get an empty box. Its still a new game, they just removed the CD beforehand.

I don't care, so long as I can return it as a new copy if need be.
People still steal the boxes though.

OT: It only bugs me it they put that sticker to seal the case after. They used to always leave a residue. I go to the store so often they stopped doing that for me.

What I hate is when I see five, ten, twenty gutted box on the self. Its almost telling you that their will be no sealed copies.
 

hedges1001

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Chased said:
A few months ago I purchased Skyrim from a local game store and the clerk told me that this particular copy of Skyrim was the last copy, so he took the display box put the disc in and sold it to me at full retail price. I'm a pretty chill dude so I was like, "Cool, I got the last copy." I then later purchased Borderlands from a different local game store and the same occurrence as previously stated happened. Again, I shrugged it off and went on my way. Recently, I just purchased Red Dead and again it was the "last copy." After this third occurrence I'm beginning to suspect that game stores purposely open up and remove discs from their games. Maybe they do this to lock up the discs or to let employees take them home. Regardless, it's starting to bug the life out of me they are selling unsealed games as new, for full price.

Has anyone else experienced this before and are you cool with stores doing it?
personally as an ex-employee of a game store I am cool with it.

a) stores have X amount of shelf space and Y games. they wont fill the shelves with demo cases unless head office says they have to. this is because the proper box art is of infinite better quality than a print out in a demo case.

b) when you display the proper box on shelf people will try to nick the games so the simplest solution is to take out the disc to minimise the loss. most big releases have extra copies out back so if you ask you'll definitely get one.

c) as for taking games home, most stores only let staff take pre owned stock home
 

The Elf Herself

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I've never even thought of this as a problem, to be honest.

The part that matters to me when I buy the game is the game. I'm not going to keep the box/case, I'm not going to buy it and not play it, I'm not going to re-sell it, and I'm not going to erect a shrine to the Game Gods - I'm going to play the game. What matters to me is that the disc/product codes have never been used. If they have, I will get in my car, drive to the store, explain what happened, and ask for a refund.

Okay, I can get behind the idea that a display copy should be, perhaps, slightly cheaper than a factory-sealed one. A lot of stores will do this with other display products, so maybe that's fair. I can see that.

But this has really never bothered me, on the whole. I buy a lot of my games through Steam and Steam-like services, and there aren't enough new releases that I honestly care about, and those that I DO care about, I would pre-order, which should guarantee a factory-sealed copy anyway. And if I walk into a game store and think a new game looks interesting and want to buy it - which rarely happens, since I'm poor as shit - I'm not emotionally invested enough to give a crap about the packaging.


And there are enough places that don't gut games that if it bothers you, you can shop someplace else. Simple enough solution, I'd think, unless there isn't one near you. But then there's always ordering online - so it's not like the only option is to buy from places that gut games.

Besides, I really hate removing the plastic crap from game cases. It's sticky and clingy and annoying. So, really, the store saved me several minutes of my valuable time that I can now spend playing the game I spent $60 on.
 

Owyn_Merrilin

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Buretsu said:
Owyn_Merrilin said:
Here's why it matters: I. Do. Not. Like. To. Over. Pay. It's a ripoff. End of.
Except you're not overpaying, except by using a determination of value that just does not matter. Sealed or opened doesn't affect the current value of the game. It may affect some nebulous future value of the game, but with digital distribution, there just won't be any value to old games, since their value is based on rarity and there's literally a million of them out there.
It matters because that determination of value applies to anywhere else I would buy it -- or to Gamestop itself, if they happened to have a copy that they had labeled as used. Face it, used is worth less than new, opened is used, gamestop routinely rips off their customers.
 

ResonanceSD

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Owyn_Merrilin said:
Buretsu said:
Owyn_Merrilin said:
Here's why it matters: I. Do. Not. Like. To. Over. Pay. It's a ripoff. End of.
Except you're not overpaying, except by using a determination of value that just does not matter. Sealed or opened doesn't affect the current value of the game. It may affect some nebulous future value of the game, but with digital distribution, there just won't be any value to old games, since their value is based on rarity and there's literally a million of them out there.
It matters because that determination of value applies to anywhere else I would buy it -- or to Gamestop itself, if they happened to have a copy that they had labeled as used. Face it, used is worth less than new, opened is used, gamestop routinely rips off their customers.


"worth less"? It's an opened box. I'm not going to waste any more time explaining this to you because you've apparently decided that AN OPENED BOX IS A DEVALUATION OF PROPERTY, SKULLS FOR THE SKULL THRONE, or something.


Value is what people assign to things. If the game works as new, then it's new. If it does not, then it's broken.

Another reason why "buying used" is just fucking hilarious, most of the time, you just get the same product after someone else has taken it's virginity. If you're ok with that in a spouse, I'm not sure why you're not ok with someone getting to first base with a game before you.

Fucking hell, my analogies rule.
 

Owyn_Merrilin

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Buretsu said:
Owyn_Merrilin said:
ResonanceSD said:
Owyn_Merrilin said:
Here's why it matters: I. Do. Not. Like. To. Over. Pay. It's a ripoff. End of.

Ah yes, I get it, because you never actually play games, the simple act of opening a jewel case SERIOUSLY DEVALUES THE PRODUCT, ZOMG! CALL THE POLICE. DEY RUINED YOR MINT CONDITION GAMEZ

Also, dude, I pay $99+ for retail games, $40-60 for imports and $60+ on Steam, the fact that teh retailer has also *GASP* opened a fucking box in order to prevent theft makes little to no difference to the product itself.
Yes, it seriously devalues the product, because if I want to get an open box game (i.e., a used one) I can buy it for half the price, either elsewhere or often in the same freakin' store. If I'm paying for new, I'd better be getting new.
Used games are cheaper because they're used. Merely opened games aren't used, because they've never been used. Used games have been played, so there's a greater chance of a flaw or defect having developed through use. Games that were merely opened will generally only be flawed or have a defect if it occurred during manufacture/packaging/shipping. And it's the same for factory sealed games.
All it takes is a mistake in handling after opening the game to cause a defect that wasn't there before it was open. What's more, it doesn't matter, it's considered used the moment the shrink wrap comes off, just like with toys, DVDs, or anything else that people collect.
 

Canadamus Prime

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As far as I know it's only Gamestop/EB Games that does that and no I'm not cool with it. That's why I don't shop there anymore.
 

hedges1001

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Owyn_Merrilin said:
Buretsu said:
Owyn_Merrilin said:
Here's why it matters: I. Do. Not. Like. To. Over. Pay. It's a ripoff. End of.
Except you're not overpaying, except by using a determination of value that just does not matter. Sealed or opened doesn't affect the current value of the game. It may affect some nebulous future value of the game, but with digital distribution, there just won't be any value to old games, since their value is based on rarity and there's literally a million of them out there.
It matters because that determination of value applies to anywhere else I would buy it -- or to Gamestop itself, if they happened to have a copy that they had labeled as used. Face it, used is worth less than new, opened is used, gamestop routinely rips off their customers.
there is also the fact that some people dont know the definition of used. used is a game that has left the store, gone to a machine what plays it and is the played and THEN traded-in, then sold as second hand. not a disc that's been removed from its box.