Oh what a bullshit excuse. I'm not trying to underplay how severe I think online harassment is, but in this specific case:
1. You're not a teenager posting selfies on Facebook, you're a god damned corporation who has to do it if you want to not have your game crash and burn.
2. After all this time, I find it impossible to believe this isn't a lie just concocted to not have to deal with the hugely-neglected state of the game rather than legitimate fears of harassment.
3. Again, you're a corporation, post as 'the team' or something.
4. Most egregious of all, not only are you a corporation, you're a corporation where your peers in the same bloody corporation DO interact with the communities and keep them informed on the state of the game, what's your excuse?