Okay, so I started having a problem with Company of Heroes. I've played the game for years and only recently ran into it. Basically any time I run the game with "Ultra" shaders selected (which I understand runs the game in DX10 instead of 9) my in game models flash and flicker wildly. I write THQ Tech Support for help. What do they tell me?
Don't run the game with Ultra shaders selected. WTF? Instead of helping me troubleshoot the issue, at least TRYING, they give me that crap. That isn't reasonable at all. Not to mention the new bugs they introduced with their last patch that they won't fix. They said fuck you to the people who bought the game and you can only enjoy fixes if you play CoH online, and if you don't like that? Well, too bad. Doesn't matter I paid for the game and two expansions.
Awhile back I E-mailed Gas Powered Games about Supreme Commander not utilizing the RAM of my system, causing poorer performance than it should. I explained to them the issue with their game needing more than 3 or 3.5GB of RAM on the largest maps with lots of units and players but the game not utilizing it when it's available because of 32bit limitations and etc. They wrote back saying the issue was beyond the capabilities of their support team. Meanwhile, someone not funded by some big company makes a mod that enabled the game to use more RAM.
The same issue with Saints Row 2. They know the game is screwed up, and runs like crap for many people with specs that freaking obliterate the games needs, and then the horrible issue it has with Windows 7 and some other configurations. The game being out not even a year (at the time) and they made only 1 or 2 token patches that didn't help all that much.
It goes on and on..
It just seems wrong it's perfectly fine for them to simply not help. So many tech support groups are just worthless except for the most basic of needs. I wouldn't want to deal with computer illiterate people all day either but, it's your job. I've had jobs I hated but I still excelled at them because it was the right thing to do. And like I said, IT WAS MY JOB. It is what I was paid to do.
And why is it so often that the best patches for games are fan made? Made by people who aren't professionals, without scores of employees and access to the source code and developer tools.
Just venting really. Where is the pride in you work? The common decency to help someone who bought your product when it would have been no trouble at all to pirate it?
Don't run the game with Ultra shaders selected. WTF? Instead of helping me troubleshoot the issue, at least TRYING, they give me that crap. That isn't reasonable at all. Not to mention the new bugs they introduced with their last patch that they won't fix. They said fuck you to the people who bought the game and you can only enjoy fixes if you play CoH online, and if you don't like that? Well, too bad. Doesn't matter I paid for the game and two expansions.
Awhile back I E-mailed Gas Powered Games about Supreme Commander not utilizing the RAM of my system, causing poorer performance than it should. I explained to them the issue with their game needing more than 3 or 3.5GB of RAM on the largest maps with lots of units and players but the game not utilizing it when it's available because of 32bit limitations and etc. They wrote back saying the issue was beyond the capabilities of their support team. Meanwhile, someone not funded by some big company makes a mod that enabled the game to use more RAM.
The same issue with Saints Row 2. They know the game is screwed up, and runs like crap for many people with specs that freaking obliterate the games needs, and then the horrible issue it has with Windows 7 and some other configurations. The game being out not even a year (at the time) and they made only 1 or 2 token patches that didn't help all that much.
It goes on and on..
It just seems wrong it's perfectly fine for them to simply not help. So many tech support groups are just worthless except for the most basic of needs. I wouldn't want to deal with computer illiterate people all day either but, it's your job. I've had jobs I hated but I still excelled at them because it was the right thing to do. And like I said, IT WAS MY JOB. It is what I was paid to do.
And why is it so often that the best patches for games are fan made? Made by people who aren't professionals, without scores of employees and access to the source code and developer tools.
Just venting really. Where is the pride in you work? The common decency to help someone who bought your product when it would have been no trouble at all to pirate it?