3 weeks ago I bought a new gaming system. Based on an asus maximus board and an intel i7 860. CPU overheated and shutdown if I did anything other than web browsing. Updated bios, various utilites showed cpu idle to be at 45 degrees, load at 75-85 until it would overtemp. Newegg (never buying from them again) dragged their feet on the RMA, and have been for a week. I got them to "expidite" it, but the status has been in "processing" for 3 days. So I called intel customer support.
Big mistake. Idiots (I talked to 2 people) had clearly never actually seen the product they were "helping" me with, much less put one together. As usual, they sent me to india, but these guys barely even knew what thermal paste was. He actually tried to tell me this was normal, since "the operating tempature is up to 75 degrees centigrade". So ANYTHING below that is OK!? WTF?! AND BOTH the morons had the nerve to accuse me of "overstressing" the processor, and asked "what did I really need the sytsem for". I maintained that their product was not functioning as other people reported it to be, and what should be done. Their only troubleshooting tips were:
1: Try a different motherboard. Oh yeah! Greeeattt idea! I just happen to have another 300 dollar motherboard lying around. And my friends are totally gonna let me rip up their pcs to put it in theirs!
2: Try a different cpu. Yeah, sensing a theme here. And now they want me to go out and BUY another one of what I already have, to test what clearly doesn'y work.
I asked if there were any cpu testing utilites on intel's website, and they said there were none. And he didn't feel comfortable returning to intel under warrenty since the newegg warrenty was still good (the one I did a week ago and haven't heard a thing). I don't want to sound racist (I'm not a racist) but these morons were barely fit to work on a rice paddy, let alone aid people who build computers. They read me the questions like they were reading them off a monitor, not like they knew anything about what they were saying. AND the only people who are allowed to call them are the ones who bought a processor in a box, I can't think of anybody who would fit the bill of who could call and have the "support" outsmart the customer. I know this is how it is these days with everything being sent to india, but this the worst I've ever had it.
So how about you people, ever used intel cusomer support or had newegg try and punish you for buying from them? Also: to those who like AMD chips, in the past I used amd, but the i7's blast away the amd offerings in the price/perforance charts for this run.
Big mistake. Idiots (I talked to 2 people) had clearly never actually seen the product they were "helping" me with, much less put one together. As usual, they sent me to india, but these guys barely even knew what thermal paste was. He actually tried to tell me this was normal, since "the operating tempature is up to 75 degrees centigrade". So ANYTHING below that is OK!? WTF?! AND BOTH the morons had the nerve to accuse me of "overstressing" the processor, and asked "what did I really need the sytsem for". I maintained that their product was not functioning as other people reported it to be, and what should be done. Their only troubleshooting tips were:
1: Try a different motherboard. Oh yeah! Greeeattt idea! I just happen to have another 300 dollar motherboard lying around. And my friends are totally gonna let me rip up their pcs to put it in theirs!
2: Try a different cpu. Yeah, sensing a theme here. And now they want me to go out and BUY another one of what I already have, to test what clearly doesn'y work.
I asked if there were any cpu testing utilites on intel's website, and they said there were none. And he didn't feel comfortable returning to intel under warrenty since the newegg warrenty was still good (the one I did a week ago and haven't heard a thing). I don't want to sound racist (I'm not a racist) but these morons were barely fit to work on a rice paddy, let alone aid people who build computers. They read me the questions like they were reading them off a monitor, not like they knew anything about what they were saying. AND the only people who are allowed to call them are the ones who bought a processor in a box, I can't think of anybody who would fit the bill of who could call and have the "support" outsmart the customer. I know this is how it is these days with everything being sent to india, but this the worst I've ever had it.
So how about you people, ever used intel cusomer support or had newegg try and punish you for buying from them? Also: to those who like AMD chips, in the past I used amd, but the i7's blast away the amd offerings in the price/perforance charts for this run.
