Marketing Research Firm Challenges EA's "All Digital Future"

Fanghawk

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Marketing Research Firm Challenges EA's "All Digital Future"

According to NPD President David McQuillan, EA is definitely making use of retail data.

EA Labels President Frank Gibeau recently told Games Industry International that <a href=http://www.escapistmagazine.com/news/view/118226-Electronic-Arts-All-Digital-Future-is-Inevitable>a 100% digital future for gaming was a certainty and that EA would be taking steps to meet that future. As evidence of retail's decline, he explained that EA barely references NPD sales figures anymore because the company is more interested in using digital services to connect directly to gamers. This apparently came as a huge surprise to NPD President David McQuillan, because NPD has been in daily communication with all its partners, including EA, providing them with the latest retail data.

"While we will not comment on the specifics on our long-standing relationship with EA," McQuillan said, "we can say with confidence that we have daily dealings with all of our major publisher clients. And we know for a fact they're using the data ... The current games industry is still largely rooted in retail and any industry player involved with AAA content simply can't take their eye away from the retail environment."

McQuillan's argument that retail is still important, despite the growth of digital services, actually holds quite a bit of weight. For example, while it is true that EA's digital revenues nearly doubled from $211 million to $419 million in the past year, retail revenues still tower over them. In Q4 2012, EA reported that it earned a whopping $949 million, as in nearly a billion dollars, through retail sales alone, which was also an increase from 2011. That's quite a bit of money from a market that Gibeau describes as "totally irrelevant".

While McQuillan's comments could be a knee-jerk reaction to justify NPD's relevance in a digital age, those numbers do suggest that retail still has quite a bit of life left in it. In fact, it's entirely possible that Gibeau's comments are part of a larger strategy to promote and market digital initiatives which EA <a href=http://www.escapistmagazine.com/news/view/96478-EA-Chief-Sees-a-Digital-Future>coincidentally started doing shortly after the Origin platform released last year. While an all-digital future is a very real possibility, ignoring retail data (not to mention offending your partners in the process) would be a very poor thing for EA to do this early in the game. Or as NPD's David Riley put it: "you do a disservice to our industry when you dismiss the value of retail sales research."

Source: Joystiq

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Woodsey

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I wonder what retail expenditure is like. Shipping, boxing, etc. etc.

I'd imagine the picture would be a little different if we knew that.
 

dangoball

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Wow! So EA not only screws its customers, they also take a piss at their business partners? Way to go!
 

Charli

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Nov 23, 2008
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... Nope I'm done. Every time EA opens their mouth, I cry 'STOP!'. Nothing happens.

Keep shooting your feet EA, I'm going off for a sandwich.

EA: Maybe if you shut up for an entire year, fire your PR department, and come back with a new game plan and some fresh ideas, someones pet dog might just take you seriously again.
 

Vault101

I'm in your mind fuzz
Sep 26, 2010
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If I were to personify EA as one person...I'd actually imagine them as an incredibly crazy stupid person
 

Absolutionis

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It's rather dangerous to assume everything EA says is wrong. Most of it is, but even the metaphoric broken clock is right twice a day.
 

Frostbite3789

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So. If Valve had said this though, we'd all be praising them.

"OH GOD YES, ALL DIGITAL IS THE FUTURE."
 

vxicepickxv

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Sep 28, 2008
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Frostbite3789 said:
So. If Valve had said this though, we'd all be praising them.

"OH GOD YES, ALL DIGITAL IS THE FUTURE."
We can't get Valve's numbers. Valve made a lot more money from Steam than EA has from Origin.
 

NightHawk21

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Frostbite3789 said:
So. If Valve had said this though, we'd all be praising them.

"OH GOD YES, ALL DIGITAL IS THE FUTURE."
Well I mean I might be wrong, but doesn't valve sell anything it puts out pretty much exclusively digitally. All I can think that wasn't/won't be put out digitally (and granted its been a while since I walked around a video game store), is portal 2 and the orange box (which was a pretty long time ago), oh and left for dead (I'm pretty sure that came to the 360 right?), and even then if we look at there most recent game (portal 2), they included a free voucher for a digital copy on pc. I think they are actually making a conscious effort to remove as much physical distribution as possible.

I personally think that with few exceptions, all digital will likely be the future for pc games (especially if we get some really fast stable internet connections, like that new one they just figured out), but I don't see it happening for consoles anytime soon, least not until they get their shit sorted out. It might just be me, but I hate buying digital on my ps3 cause shit is so damn slow. To download a game off steam (smaller one maybe a 1-5gb) it takes me a couple hours tops, while on psn, some downloads that are less than half a gig take almost an hour.

That and lets be frank here, consoles are slowly turning into low end computers, and the push towards all digital is basically just going to accelerate this transition as the consoles will need to be bigger and more powerful, and also have some sort of upgrade potential. I would bet money now, that within 20 years (and probably within 10) of games going all digital the console market will die.
 

Ghonzor

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I still hope Origin crashes and burns.

Someone from EA being an idiot? What a surprise
/sarcasm
 

ScruffyMcBalls

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As someone who stands firmly against digital distribution I really don't care if EA does go full digital, I don't buy their crap now, I wouldn't buy it in the future regardless. EA is nothing short of a complete fucking joke in the eyes of their previous fanbase and in the eyes of anyone who has a sense of dignity and honor. Fuck those guys.
 

Metalrocks

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ScruffyMcBalls said:
As someone who stands firmly against digital distribution I really don't care if EA does go full digital, I don't buy their crap now, I wouldn't buy it in the future regardless. EA is nothing short of a complete fucking joke in the eyes of their previous fanbase and in the eyes of anyone who has a sense of dignity and honor. Fuck those guys.
dont worry. you are not alone. there are many who will not buy any games from them or from other companies who have the ?A logo on it.
 

ScruffyMcBalls

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Metalrocks said:
ScruffyMcBalls said:
As someone who stands firmly against digital distribution I really don't care if EA does go full digital, I don't buy their crap now, I wouldn't buy it in the future regardless. EA is nothing short of a complete fucking joke in the eyes of their previous fanbase and in the eyes of anyone who has a sense of dignity and honor. Fuck those guys.
dont worry. you are not alone. there are many who will not buy any games from them or from other companies who have the ?A logo on it.
Glad to hear it, those fuckers don't deserve the hard earned cash of gamers anymore.
 

NKRevan

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Uh...so, I read the statement by the EA guy and all he said was that it's going to be 100% digital at some point.

AT SOME POINT.

Quite honestly, this "rebuttal" sounds like a kneejerk reaction to me. I didn't see the EA guy dismiss retail as it stands right now, only that digital is the growing market and that's where things are headed.

But you gotta love the usual, equally kneejerk, reactions of the anti-EA brigade. Because you know, hating everything EA does and says is cool.

WHile it could be argued that dismissing retail completely would be stupid, I highly doubt they do that. As I understand it, they look at digital only to determine WHERE to go, not where they are.
 

The Lugz

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Apr 23, 2011
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DVS BSTrD said:
Anyone who takes EA at their word is a fool.
A FOOLISH fool!
^ this

"While an all-digital future is a very real possibility, ignoring retail data (not to mention offending your partners in the process) would be a very poor thing for EA to do"

so ea follows their renegade options through to the bitter end.
just proves bioware right, you can insult the ever loving crap out of the world and still make headway

i'm used to the idea of ea doing things that directly hurt ea
with a motto of 'Challenge Everything'
how they succeed at all is beyond me, it must be drug money or something
i've got it, http://www.youtube.com/watch?v=DcQXsbrAdIw&feature=player_detailpage#t=86s

it's arms dealing.
 

Amnestic

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Aug 22, 2008
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Remember all that good will EA got in 2007-2009 sort of period where they started promoting more new IPs (Mirror's Edge being a major name) and generally letting Activision take the head of the "Hated Gaming Supercompany"?

I wonder what happened to that.