I'm doing some research for a project I'm having, my hope is to start a company in the near future within the music business. I already know that the ability to communicate is key if you want to have happy customers, but what do you think is most important when speaking to or being spoken to by a salesman, telephone support, etc?
Give me some good and bad (but serious) examples, anything will help me out!
Give me some good and bad (but serious) examples, anything will help me out!