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Although most of the article rings true with what I have observed in the gaming trends and my own media consumption the examples that are used for the new guard are terrible, just plain wrong. I have experiences with both Riot and Nexon, these companies DO NOT put player satisfaction and happiness over aggressive monetization. Nexon represents some of the worst business practices still alive in the market, horrible customer service (for myself it took them half a year to resolve a simple ticket, for others I have heard stories of them taking over a year to respond), they most certainly do not listen to their players or look at them as anything other than a cash cow, they have a rampant hacking problem in almost all of their games because they refuse to upgrade to better game security, their releases in games focus on getting as much money out of players as they can, they introduce artificial barriers in their games to drive sales (a cardinal sin, they sell power, not customization), they kill off some of their most unique intellectual properties because of poor support and hacking issues, god the list goes on its not really a surprise that anyone I have ever know who has contact with this company refers to them as the gaming Devil. Riot is a far lesser offender than Nexon is, but they are still a terrible company, they have the resources to do so much with their game yet they actually do so little and ***** about how hard it is for them every step of the way. Lets look at their business practices, they focus on selling customization (better than Nexon at least), but they dont distribute their customization evenly across their champion base, I know its because some champions get played more and they get more skins because of it, but its that kind of favoritism that is part of their mentality as a company. Their servers are fairly buggy, anyone who has experienced their share of lag and disconnects can tell you that, their software management is poor. Their matchmaking system is broken, I have had their support personnel admit as much and its full of exploitable loop holes which players abuse to gain an unfair advantage. Their game balancing revolves around their competitive scene even though some of the changes made dont make sense for the 99% of their player base, another example of the favoritism that I found. If you want a true example of innovators of the gaming industry look at Digital Extremes, a company that is currently working on Warframe. They are an independent producer which are producing a AAA quality game with content that is regularly updated, they actively listen to their player base and incorporate their ideas into the game (literally,a lot of the content is directly influenced by the players), they have bi-weekly live streams where they show their faces and discuss the health/development/etc of the game instead of hiding behind forums and did I mention that 90% of the content in the game is available for free. Also unlike Nexon or Riot when they make mistakes and the player base calls them out on it they admit it and fix them, not pretend that they don't exist or ignore them altogether. I do realize this sounds like free advertising for them, but I am just stating the drastic differences between the business practices of these companies, Nexon and Riot should not be praised, they have abundant resources and a large player base, but they neglect them and squander their wealth instead of producing truly superior products. After all, why bother making it good when it works as it is, am I right?