Hey, anyone here remembers this game?
There's a really bad situation going on with the PS3 version of the game, so I thought that people might like to know.
The release of 1.2 patch for Brutal Legend had introduced a bug critical enough to make the game unplayable for a significant portion of PS3 users, known as the "stuck at the loading screen" bug. If you own a PS3 and have bought Brutal Legend anytime from December 2009 to now, there's a pretty big chance that you're screwed, and will never be able to finish the game.
That bug was not fixed for over 8 months, and EA support guys don't even admit that it's there, suggesting useless stuff like clearing game data or reinstalling the game. In a few cases when guys got pissed off enough to demand a refund they were given coupons and free games.
Double Fine however admits that it's a bug and says that the patch has been ready for a while now, quote:
"If you are experiencing a PS3 game stuck at loading screen issue or your stats have been wiped, these are known bugs. Unfortunately, the fixes that we have built for it have not been deployed for reasons beyond our control. While there are no workarounds, we do encourage people to contact Customer Support at Electronic Arts to voice their concerns or desires ? they can be reached at support.ea.com." ( http://www.doublefine.com/forums/viewthread/3329/ ) ...as well as few other less generous and official sounding things in personal conversations on Twitter and such, reported on forums.
The only thing that stops them from outright calling EA out is an understandable reluctance to burn the bridges in the industry.
That's the basic facts, more details can be seen in the text of the petition itself.
Personally I think that Brutal Legend is a great game that deserves a proper responsible support.
If you think that this is important, please show your support by signing the petition below.
http://www.petitionspot.com/petitions/patchbrutallegendps3
There's a really bad situation going on with the PS3 version of the game, so I thought that people might like to know.
The release of 1.2 patch for Brutal Legend had introduced a bug critical enough to make the game unplayable for a significant portion of PS3 users, known as the "stuck at the loading screen" bug. If you own a PS3 and have bought Brutal Legend anytime from December 2009 to now, there's a pretty big chance that you're screwed, and will never be able to finish the game.
That bug was not fixed for over 8 months, and EA support guys don't even admit that it's there, suggesting useless stuff like clearing game data or reinstalling the game. In a few cases when guys got pissed off enough to demand a refund they were given coupons and free games.
Double Fine however admits that it's a bug and says that the patch has been ready for a while now, quote:
"If you are experiencing a PS3 game stuck at loading screen issue or your stats have been wiped, these are known bugs. Unfortunately, the fixes that we have built for it have not been deployed for reasons beyond our control. While there are no workarounds, we do encourage people to contact Customer Support at Electronic Arts to voice their concerns or desires ? they can be reached at support.ea.com." ( http://www.doublefine.com/forums/viewthread/3329/ ) ...as well as few other less generous and official sounding things in personal conversations on Twitter and such, reported on forums.
The only thing that stops them from outright calling EA out is an understandable reluctance to burn the bridges in the industry.
That's the basic facts, more details can be seen in the text of the petition itself.
Personally I think that Brutal Legend is a great game that deserves a proper responsible support.
If you think that this is important, please show your support by signing the petition below.
http://www.petitionspot.com/petitions/patchbrutallegendps3
