Pissed off at EA...

[Ashsaver]

Thank you,this is certainly something to be prepared for....when ME2 for the PS3 came out....

 

[u4527646]

by being on xbox live he means you need to be hooked up to the internet, not have a gold account

Nono, he said Gold, not just on live, but need a Paid Gold Account

well considering that xbox doesnt even have gold accounts anymore, your dealing with someone who sounds like he doesnt care (I think now its paid and unpaid or something) worked fine with my silver account back in the day tho

They still have Gold accounts...

But the problem wasn't with xbox live not working... It was just EA wanted me to activate my account again and the guy who was supposed to be helping me just had no idea at all.

activated isnt the same as gold, from your earlier description it still sounds like he was talking about just being hooked up online

Yes, but his use of the word Gold, I think that's what made me think he meant gold

well you dont need gold

I have since learnt that, hence my annoyance that he was so insistant that I needed it...

 

[mentalkitty789]

http://www.escapistmagazine.com/videos/view/extra-credits/2068-Project-Ten-Dollar
I'd suggest watching that, I really didn't care that much because I like Bioware games enough to buy them new.

 

[CCountZero]

Ever been massively jerked around by a company/support desk before?

Well. Back in the day, when Crysis was about half a year old, and I'd just built a brand new Vista 64 rig (pre-7), I bought the game through their online store, and thusly their Download Manager. (big mistake)

After I downloaded and installed it, I tried to run it in 64bit, via the correct .exe

It asked for a CD, and refused to run. I tried everything (them things, ya know), but it just wouldn't work. Worked fine with the 32bit exe.

So, I contacted the support people, asking them to either help me get it working, give me a retail copy, or refund my cash so I could buy a retail myself.

I got a reply back which said that Crysis was never intended to run in 64bit, that it couldn't do so, and that they were very sorry.

Now, if I'm not mistaken, one of the biggest selling points for Crysis was that it was the first ever true 64bit game...

Needless to say, a year later, I bought the retail version for 7.5% of release price, and 64bit worked fine.

I still have that return e-mail on file.

Thanks EA.

 

[MisterShine]

TL;DR Thank you EA, I've just wasted 2 hours and an xbox live subscription on something I had to fix for myself.

Discussion value: Ever been massively jerked around by a company/support desk before?

Sorry you had to put up with all this bullshit, but if I can tell you two things:

1. Read over the convo again and make sure this dude was actually giving you stupid advice, and if so complain about him to the Customer Service department. At least you can get him yelled at for being a dumbass.

2. Mass Effect 2 is totally worth it, Lair of the Shadowbroker especially. I had a registration code error when I preordered the game off D2D.com, and they told me that it'd take them like a week to go back and forth between the companies to get it fixed. To speed things up, I just bought it again for another code. Still worth it!

 

[Treeinthewoods]

I had a problem with an entirely different game, so it makes me think the problem is XBL more than anything. I downloaded all the DLC for Fallout 3, but wound up getting a new console with a new hard drive after the old ine RROD'd on me. So, when I went back to my old HD to play Fallout 3, suddenly it doesn't register that I bought and played all this DLC, and I can't access it, even though it is all there on the HD. The answer I got was to waste money and download all that DLC again. No way am I spending all that money.

If you haven't already fixed this I know what you need to do!

Content licenses (Copypasta from xbox.com)


After your content is transferred to the new console, some content might still be associated with your old Xbox 360 console. Don't worry, you'll still be able to play the content on your new console as long as you are signed in to Xbox LIVE using the gamertag that you were using when you originally purchased the content.

However, if you want to use all of your transferred content without signing in to Xbox LIVE or when you are signed in with a different gamertag, you need to transfer the content licenses to your new console. For information on how to do this, please go to www.xbox.com/drm .

I did it when I transfered stuff to my new hard drive, you will have to redownload stuff that you transfer but it queues up stuff you downloaded recently. If it was a long time ago you will just need to get it from the marketplace again but there won't be any charge, and for some reason they only let you do it once a year so god help you if you transfer licenses and then your xbox dies.

 

[Tethalaki]

Now, if I'm not mistaken, one of the biggest selling points for Crysis was that it was the first ever true 64bit game...

Crysis was designed as a 32bit game. It was only near the end of development that Microsoft got them to "make" it 64 bit. That is, locking off the highest tier of graphics to non-64 bit users. Though if you wanted to, you could edit some text files to set the graphics to the highest setting in 32bit AND it'd run much, much better (10-15+ FPS).

On topic: I've never really had any issues with tech support, if only because I very rarely have to contact them. The only time I've contacted tech support in the past few years was because a key I got for Empire: Total War from EB Games was apparently already in use on Steam (Empire: Total War required Steam activation), this took about two hours for me to contact Steam and to get it fully fixed.

Any other issues I have with games I solve myself (with the help of Google).

 

[Scars Unseen]

This is why I like being a PC gamer.

 

[Daedalus1942]

Makes me glad i only play my 360 offline.
PSN online forever <3
-Tabs<3-