Poll: A problem with itunes.

[Seishisha]

Let me preface this by saying im not after support information as this website is probably not the best place to go anyway, this thread is largly just for me to complain in a public fashion.

So as the title says i have a problem with itunes, more specificly making it play a movie i purchased on the store, this movie is pacific rim, ALL the other movies i have via itunes store work perfectly.

Pacific rim however refuses to play in any form, standard definition or hd as a file on the hard drive or streamed from apple, it simply causes the itunes application to crash, if played in quicktime i get a grey screen with no audio or video.

The movie will play if authenticated on another computer, this was tested at a friends.

Ive already searched the support forums and tried every fix i could find that sounded simular to the problem i've encountered, none of them worked and the film still crashes or gives blank screen respectivly.

Short of using a program to rip the drm away i've tried everything that is legitimate and nothing works, so i am left with the conclusion that the file its self has some form of hidden hardware requirement within the itunes drm encoding and my gfx card just doesnt meet it.

So thats my story if you want to call it that, suffice it to say i am irked by this, i was just curious if anyone else has had a simular problem.

 

[tippy2k2]

I did Apple tech support for two dark years in my life and I remember an issue that was very similar to this...

How the fuck did we fix it?...ugh...this is going to drive me nuts now. Something to do with DirectX or Quicktime and you had to uncheck something...damn it, I'm going to remember how to do this and I'll edit my post...

EDIT: I don't have Quicktime on this computer so I am hopefully remembering this right. Can you right click on Quicktime and go to properties (or something in the preferences or menus) and uncheck something called "Direct X enabled"? It's something similar to that but I'm sleepy and don't have the energy to download the stuff and see for sure. Hopefully that will help because that used to fix the gray screen...however, it has been about four years since I've done Apple tech support so this could very easily be outdated at this point...

Good luck!
/EDIT

However, to answer your actual forum question, no I have not but I don't buy digital movies/tv shows/video stuff ever. I either stream it via Netflix or I buy the Blu-Rays.

 

[Seishisha]

EDIT: I don't have Quicktime on this computer so I am hopefully remembering this right. Can you right click on Quicktime and go to properties (or something in the preferences or menus) and uncheck something called "Direct X enabled"? It's something similar to that but I'm sleepy and don't have the energy to download the stuff and see for sure. Hopefully that will help because that used to fix the gray screen...however, it has been about four years since I've done Apple tech support so this could very easily be outdated at this point...

Thanks for the reply and yes this is one of the very first things i tried to no avail sadly, i even tried running the movie in quicktime's safe mode with the same results. This leaves me with the conclusion thats its a hardware incompatability and not a problem with the player.

 

[Yopaz]

I have very few problems with iTunes because I don't use iTunes if I don't have to. I've only bought something from iTunes once and I was disappointed with the audio quality being worse than what I would expect from something you'd find on Youtube.

 

[Seishisha]

I have very few problems with iTunes because I don't use iTunes if I don't have to. I've only bought something from iTunes once and I was disappointed with the audio quality being worse than what I would expect from something you'd find on Youtube.

Understandable realy, i'll be honest i dont normaly buy things via the itunes store either but at the time none of my local stores had the movie in stock and amazon was actualy more costly so it seemed like the ideal solution, how i rue that day now.

 

[Yopaz]

I have very few problems with iTunes because I don't use iTunes if I don't have to. I've only bought something from iTunes once and I was disappointed with the audio quality being worse than what I would expect from something you'd find on Youtube.

Understandable realy, i'll be honest i dont normaly buy things via the itunes store either but at the time none of my local stores had the movie in stock and amazon was actualy more costly so it seemed like the ideal solution, how i rue that day now.

Yeah, I would have done the same in your situation... that was the reason for my last purchase on iTunes actually, unlike you I ended up with a functional product I was disappointed with.

Hopefully you'll manage to make it work somehow.

Now that I think about it I have had some video playback errors (not related to iTunes). Once because I had some malware that blocked certain system registries and made some media player unable to open certain files (I think it was called Browser modifier) and once I've had issues due to some outdated drivers on my graphics card.

Not sure if this helps, but try updating your drivers if you don't have the newest ones and run a virus scan if you have any such software.