They never had my trust. Sure once (way before Xbone) I had faith in them to deliver what I wanted as an end user but trusting a corporate entity? You'd have to be either a blithering idiot or impossibly naive for that. Their own interests are paramount, not ours.
Poll: Can Microsoft gain your trust back?
- Thread starter Jack Joe Tip Toe
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I am glad someone said it.barbzilla said:
That is something I don't think people realize until they are in the situation. Microsoft does not give refunds, even if you do not receive the product. Yes, they will actually expect you to pay for products and services you never receive, and have no recourse. Having dealt with xbox customer service, from the customer standpoint, I can confirm that is the case. People do not realize that this is how it is until they have an issue and try to get it resolved. Most just suck it up as a learning experience and never take the effort to get it resolved because of how difficult Microsoft makes it for them to do so. They make you jump through hoops and go in circles until you give up. LOL
While I despise their original DRM policies, they did the "right" thing by removing those absurd restrictions. They had an opportunity to do something new, but they did it wrong by taking away ownership and consumer rights in lieu of publisher power and control. They should instead have kept physical media, allow them to be installed to the hard drive with a serial code but have the serial code able to be "taken back" out again, removing it from the hard drive and making the disc sellable again. Digital games could have been shared, within reason, and traded/sold without restriction.
Had they done this, they would have whooped Sony and Nintendo so hard the XBOne would've been as hard to get hold of as the Wii was when it was first released (and for almost 2 years after).
While I *may* buy an XBOne, I will never use XBL again (so no online play or DLCs, onyl offline SP and Coop). M$ let hackers get away with £150 of my money and did nothing about it, I will never spend another penny on the service again. I strongly urge anyone else who doesn't want their money stolen from them to either *not* use the service, or if you must, for whatever reason, do not associate any credit cards, PayPal accounts or other financial information with your account, at all. Buy virtual funds from retailers, enter codes into the system and that's it. I never thought it was possible to have money stolen from XBL but it was, and M$ customer services wouldn't help me despite repeated calls for aid. They lost my custom and that of my friends and I hope other Escapists will take note.
And I'm not the only one [https://www.google.com/search?q=money+stolen+xbox+live]. It's a massive problem.
Also, the PS4 looks more interesting, Sony seem a lot more interested in their customers and Infamous 2 looks pretty cool.
Had they done this, they would have whooped Sony and Nintendo so hard the XBOne would've been as hard to get hold of as the Wii was when it was first released (and for almost 2 years after).
While I *may* buy an XBOne, I will never use XBL again (so no online play or DLCs, onyl offline SP and Coop). M$ let hackers get away with £150 of my money and did nothing about it, I will never spend another penny on the service again. I strongly urge anyone else who doesn't want their money stolen from them to either *not* use the service, or if you must, for whatever reason, do not associate any credit cards, PayPal accounts or other financial information with your account, at all. Buy virtual funds from retailers, enter codes into the system and that's it. I never thought it was possible to have money stolen from XBL but it was, and M$ customer services wouldn't help me despite repeated calls for aid. They lost my custom and that of my friends and I hope other Escapists will take note.
And I'm not the only one [https://www.google.com/search?q=money+stolen+xbox+live]. It's a massive problem.
Also, the PS4 looks more interesting, Sony seem a lot more interested in their customers and Infamous 2 looks pretty cool.
You are right, We 'muricans. So stupid. Guns and Psuedo freedom. Hold on let me eat this nice juicy hamburger from McDonalds. You know because all us 'muricans do is eat, drink, and shoot guns into the air and support faceless corporations.MorphingDragon said:
How dare we have some less intelligent people with disposable income who use the internet. I am so sorry rest of the world, so very sorry that the entirety of my country down to every last man and woman is ruining the rest of the world with our collective stupidity and corporation worship.
Just on the off chance anyone thinks this is serious. You should have been able to see the sarcasm dripping off of it. If this is also not obvious, I am just a little tired of the "'Muricans" Thing.
I don't think it's a matter of trust. We all know what they'd (they being everyone, really) like to do with DRM, etc.
The difference with Microsoft is that they've demonstrated the willingness to shove all that crap down our throats without us, the market, or the distribution model really being ready for it. They have come out and revealed to the world that they have become too unstable and desperate to even unfurl an evil plan slowly.
So it's not a matter of trusting Microsoft. I think I know more about them at face value than I do Sony. It's that question of "why would I jump back on a ship when I can clearly see it's sinking?"
The difference with Microsoft is that they've demonstrated the willingness to shove all that crap down our throats without us, the market, or the distribution model really being ready for it. They have come out and revealed to the world that they have become too unstable and desperate to even unfurl an evil plan slowly.
So it's not a matter of trusting Microsoft. I think I know more about them at face value than I do Sony. It's that question of "why would I jump back on a ship when I can clearly see it's sinking?"
As sick as I am of the whole "Muricans" thing, he does have a point that sales figures mean nothing about whether or not people trust a corporation, just that people buy stuff from Nintendo. I'll buy a thing or two from them, doesn't mean I trust them any more than I do other companies.Cecilo said:
But even so, him acting like it could only happen in America is bullshit, like all those other "only in America" when there are some pretty bullshit things that happen in other countries too.
OT: I'll use a Microsoft product if it's good and competition doesn't meet my needs or more. In other words, Windows 7 is the newest actual Microsoft product I've in anyway actually bought, and that's even only because it was on the computer that I bought. Beforehand it was XP, which was in a similar situation as the Windows 7 on this computer. Besides that, I have yet to purchase an Xbox of any kind, nor any other Microsoft hardware. There is an Xbox and a 360 in my house, but my dad bought use the Xbox with Halo 2 for $50(which was kind of awesome), and my brother bought the 360. That's my relationship with Microsoft, so if they make a decent OS any time soon, I might upgrade to that. Besides that, they won't be receiving my money.
Not right away. I refuse to buy a xbone but if they learn there lesson from its failure and make a better system next time i might give them a chance again.
Mjeh. I was never planning on getting an Xbone anyways. I own a 360 and I really dislike it, so all I felt when their next console came crashing down was skadeglädje(Swedish word for schadenfreude, much easier to spell. Use this one instead people!).
So in conclusion: they never had my trust to begin with.
So in conclusion: they never had my trust to begin with.
Nope. Corporations and trust are two things that don't go together. They're not a person. You don't know them personally, and they don't really give a damn about you. Just your wallet. So, in short, no corporation has my trust. They might potentially make something I like, and I might potentially buy it. That's it, that's all. Simple.
Not after the complete mess of Windows 8 and the Xbone. Shame, really, I thought more of them than to switch to an anti-consumerist approach when it came to their latest OSs and software.
I only trust that a company will deliver the goods after I have given them money because if they dont then they wont remain around for long however I also trust that if possible they will try to get out of any obligation to provide anything for the money you give them. Nothing surprises me where money is concerned I just hope I get what I pay for and am never surprised when I get screwed over its happened way to many times to me now and Microsoft have screwed me and one friend in particular over enough times for us to be especially pissed off with them.Yopaz said:
I don't think you understand what I am saying here. I make sure a company is worthy of my trust before I hand them my money. Blind trust is stupid, trusting within reason isn't. A company earns my trust. I don't simply place my trust in them. I research who's worthy of my trust and money. You don't trust and yet you get screwed over. I trust and I rarely get screwed over.Maximum Bert said:
See the difference?
Yes, Microsoft will be able to earn my trust back, just like Sony has after the almost as bad screwing up of the PS3 launch.
It will be a long slow process, but barring another massive fuckup I'm sure that eventually I'll forgive them.
However, this will remain as a blemish on their record for a long time, and when they next release something like the Xbone any misstep that reminds me of what happened to the Xbone will cause them much more damage than if this whole mess had never happened.
It will be a long slow process, but barring another massive fuckup I'm sure that eventually I'll forgive them.
However, this will remain as a blemish on their record for a long time, and when they next release something like the Xbone any misstep that reminds me of what happened to the Xbone will cause them much more damage than if this whole mess had never happened.
No I think we are on different wavelengths I ofc research before handing over my money I want to be as sure as I can be I will get what I paid for but I dont trust that I will, I only hope I will just because I and every one else has got we we paid for every time so far does not mean I trust them not to screw me over next time this is not a person we are talking about this is a company and you can never trust a company except to look out for itself (or a person really but I trust certain people much more than I do any company).Yopaz said:
Trust should always be earned and you never give trust unless you have absolutely no choice which is not applicable in this thread. As I said in my original post you have to trust companies and people to some extent but theres no reason to trust companies in particular beyond that. But maybe trust is the wrong word there I have to deal with companies at some point and I hope they deal with me fairly and I ofc do research where possible to see if others feel they have been dealt with fairly by that company but I still dont trust them to be that way with me only hope. I suppose its like gambling if I have a hand thats better than every other hand bar one (hypothetical situation) I would feel good about winning but I wouldnt trust it to because there is always the chance it wont.
Research dosent dictate who is worthy of trust thats all down to the individual and what factors sway them to assume something is worth their trust. Also not trusting does not mean getting screwed over in fact its basically the opposite except screwing over yourself as you have to take calculated risks to live really. Just because you trust a company does not mean you wont get screwed over by them its just you have taken a calculated risk that you wont basically what every sensible person does.
