Some of you may have heard that video game retailer "Game" here in Australia is basically shutting it's doors, realising I had a credit voucher from a game I traded in, I decided to head down to my local shop, which was already closed, looked up online, only 2 were still open in my state (Queensland). I live in the north, those two stores are in the south and were about a 2,000km (1,250 miles) drive away. So I thought, ok I'll se if I can use it online... but discovered they immediately had made it a rule that any vouchers or credit can only make up less than 25% of the total purchase price.
So I posted this on their facebook wall...
"I was quite a big Game fan and a repeat customer, even racked up a fair few rewards points. But:
If I understand correctly, my traded in game that I got $38 store credit for (A brand new, unopened copy of ME3, long story), a few days later Game craps itself and says vouchers can only make up 25% of a purchase, and now in order for me to use my $38 of credit, I'll have to spend $152 total... so lets do some math here. I selected 3 random games on the Game website, Max Payne 3 ($88), Assassins Creed: Rev ($54) and Modern Warfare 3 ($58)totalling $200, these 3 games are already heavily discounted so the 40% sale doesn't apply (I know, I tried it), minus my voucher (200-38=$162)... now... those same 3 games on Oz Game Shop??? $119 total... wow, that means by trading in a game, I've cost myself the game and $43.
You know what? Forget it, keep the money. Consider it a farewell present. Good riddance to bad business."
That was my post, I'll be interested to see how long it takes before they yank it.
What do you think?
EDIT: Yeah I realise I should have used 3 games that totaled closer to $152 to make my point better but I didn't want to spend all day making a simple argument.
UPDATE: Recieved this email in response to my cutomer query:
"Hi Alistar
We are sorry to inform you that we are unable to assist you direct as
the business is now run by the administrators. They have set the rules
and conditions that we have no control over due to this situation.
If you choose to make a claim towards the business please see link below
to the FAQ section which has the details for your inquiry and the form
(on page 6 of the link) required for your credit claim:
http://www.game.com.au/faq
You can also view the forms and date for the next creditors meeting on
our website direct:
http://www.game.com.au/
The online store only accepts one tender which is credit card.
Kind Regards,
Brody Walker
Customer Relations Officer
GAME
[email protected]"
So actually, my voucher is worth nothing... even better.
So I posted this on their facebook wall...
"I was quite a big Game fan and a repeat customer, even racked up a fair few rewards points. But:
If I understand correctly, my traded in game that I got $38 store credit for (A brand new, unopened copy of ME3, long story), a few days later Game craps itself and says vouchers can only make up 25% of a purchase, and now in order for me to use my $38 of credit, I'll have to spend $152 total... so lets do some math here. I selected 3 random games on the Game website, Max Payne 3 ($88), Assassins Creed: Rev ($54) and Modern Warfare 3 ($58)totalling $200, these 3 games are already heavily discounted so the 40% sale doesn't apply (I know, I tried it), minus my voucher (200-38=$162)... now... those same 3 games on Oz Game Shop??? $119 total... wow, that means by trading in a game, I've cost myself the game and $43.
You know what? Forget it, keep the money. Consider it a farewell present. Good riddance to bad business."
That was my post, I'll be interested to see how long it takes before they yank it.
What do you think?
EDIT: Yeah I realise I should have used 3 games that totaled closer to $152 to make my point better but I didn't want to spend all day making a simple argument.
UPDATE: Recieved this email in response to my cutomer query:
"Hi Alistar
We are sorry to inform you that we are unable to assist you direct as
the business is now run by the administrators. They have set the rules
and conditions that we have no control over due to this situation.
If you choose to make a claim towards the business please see link below
to the FAQ section which has the details for your inquiry and the form
(on page 6 of the link) required for your credit claim:
http://www.game.com.au/faq
You can also view the forms and date for the next creditors meeting on
our website direct:
http://www.game.com.au/
The online store only accepts one tender which is credit card.
Kind Regards,
Brody Walker
Customer Relations Officer
GAME
[email protected]"
So actually, my voucher is worth nothing... even better.
