Tenmar said:
I may be misunderstanding you, but no, I don't think calling for a solution to the issues of harassment currently afflicting the videogame community is looking for an argument. What is the argument, exactly? Am I arguing that harassment exists and is a problem not just for its victims or perpetrators but the gaming community at large? Yes, I am, but I'm admittedly surprised that's a source of controversy.
I think this harassment is an obstacle to the legitimacy of videogames and I absolutely agree that something must be done differently. This thread has had a lot of useful suggestions already, although most of them are still suggestions for actions that can be taken by the victims of harassment.
As has been said before: this doesn't happen everywhere there's anonymity. Maybe what we need are more and better mods, until people get the message that those behaviors aren't acceptable. Maybe, as you suggest, we just need to help one another understand the behaviors that are expected in a public vs. private location -- I understand there's some serious cognitive dissonance in play when your room becomes (via e.g. XBox Live) a public space, where you're interacting with strangers who may not be comfortable with the kind of language you use around friends.
I've actually had mostly positive experiences with PUG's in MMO's, but the underlying argument in avoiding them if you want to avoid trouble still bothers me. Why should we accept that kind of barrier to entry for gaming? I'm all for making friends in-game, but you have to meet new people to do that, and where else can you but via PUG or open chat?
I like your metaphor with real life interaction-- the more mainstream gaming becomes, perhaps the more apt it will be-- and it gives me a thought. Not a solution, to my mind, but perhaps a good stepping stone. Where I live, at least, there are quiet neighborhoods and raucous ones, and you can do everything you need to do in either one (both have grocery stores, theaters, etc.). Right now, gaming isn't quite like that, because some multiplayer genres/games/etc. are only available to you if you're willing to put up with raucous (which often escalates to harassing) behavior. Some games get around this by having separate servers, and I know Halo actually includes matchmaking settings that let you choose the kind of verbal interaction you're looking for. (Unfortunately, my experience with Halo is that it usually takes a lot more time to find a group the less willing to be insulted you are.) Maybe what we need is a system of online neighborhoods, so the people who don't want to censor themselves can all play together. Maybe a more fair version would be to have a private, opt-in server that might cost a little extra. To me this sounds like skirting the issue, but it could certainly help alleviate immediate problems.
I certainly agree that even the most intelligent of forum conversations isn't enough to fix the problem, but I think we are at the point in discussion where getting more ideas (and trying to promote understanding of what's really the issue) will help. I know I take advantage of report features when I need to, but if videogames want to achieve that legitimacy we crave, we need to learn to self-regulate on an individual level. How often do people get banned from art galleries for harassing female patrons? I'm sure it's happened, but how many would describe that as "typical"?