I was Steam-only for a loooong time until I had to deal with their draconian refund policies while attempting to get my money back on a purchase that was incorrectly advertised in the Steam Store. To be fair, they've gotten better since then and have cooperated with me on three other refund requests, although it's still disappointing that Valve only offer credit instead of straight payment refunds.
I actually went through a lengthy period where I flat-out refused to buy anything directly through Steam, instead shopping exclusively with their competitors. As it is now, I avoid Steam whenever possible, which isn't actually that hard these days -- any game they sell is virtually guaranteed to be cheaper someplace else, what with heavy discounts at Green Man and price matching at Amazon. Bundle sites have also lessened consumer dependency on Steam, so as far as I'm concerned anyone who only buys from Steam is getting ripped off.
The less power that Steam have over the marketplace, the better. Having to deal with smart competition forces them to consider better prices and better customer service.
I actually went through a lengthy period where I flat-out refused to buy anything directly through Steam, instead shopping exclusively with their competitors. As it is now, I avoid Steam whenever possible, which isn't actually that hard these days -- any game they sell is virtually guaranteed to be cheaper someplace else, what with heavy discounts at Green Man and price matching at Amazon. Bundle sites have also lessened consumer dependency on Steam, so as far as I'm concerned anyone who only buys from Steam is getting ripped off.
The less power that Steam have over the marketplace, the better. Having to deal with smart competition forces them to consider better prices and better customer service.