Pre-order refund Steam Question

[Korten12]

I asked on the 12th by going to support and writing a question asking if I could get my pre-order of Gothic 4 refunded becuase I decided to get it on another site.

Yesterday they responded:

3 « Message by Joey on Thu, 14th Oct 2010 11:11 am »
Hello David,

Thank you for contacting Steam Support.

Steam game subscriptions and CD keys are non-transferable and cannot be reset or moved between Steam accounts.

We will be unable to transfer this game to another account. You must be logged in to the original account it was registered to in order to play the game.

Please note that we do not normally offer refunds on purchases made online. However, we are happy to make the exception for pre-ordered games if the request is received prior to the release date.

Steam Subscriber Agreement
http://www.steampowered.com/index.ph...iber_agreement

Please let us know how you would like to proceed.

4 « Message by you on Thu, 14th Oct 2010 11:29 am »
I would like to have the game refunded.

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Now did they refund? Or no..?

Will they respond saying I have gotten refunded?

Also I note that I wanted to get a refund due to a stupid delay they had of the game and planned to release it the 19th, but for some reason it released today, the 15th, 4 days early, while I had asked for a refund. I should still get the refund correct? Becuase the game said the 19th, they released it the 15th, and so I had no control over that and it was random.

 

[DazZ.]

Please let us know how you would like to proceed.

Let them know that you want a refund (again), and it seems they are happy to oblige.

Edit: Didn't see your reply at the end, well I'd imagine they would give you confirmation, or if the game isn't in your Steam list it's not going to be preordered.
Preorders are in your list as well.

 

[Korten12]

Please let us know how you would like to proceed.

Let them know that you want a refund (again), and it seems they are happy to oblige.

Edit: Didn't see your reply at the end, well I'd imagine they would give you confirmation, or if the game isn't in your Steam list it's not going to be preordered.
Preorders are in your list as well.

yeah the game is still in my list, I sent a PM to a person known as ChrisD on the Steam forums and he told me that since I asked for a refund before the game came out I shouldn't have problems getting a refund so I sent him my support key and he will get it to the billing team.

This has made me happy.

 

[Jaeger_CDN]

Just be sure not to download or open the game in your library .. that would void the even slim chance you have of the refund.

The main thing is you put your request in before it was released so they should honour it if you remain persistant