Lightknight said:
Not sure Sony is the one to blame here. That's like bitching at a bank that just had half of their employees murdered in a robbery because the line isn't moving like you think it should. Not their fault. This group has been leaning particularly heavily on Sony. So I wouldn't be surprised if they hit them harder than Microsoft.
What amazes me is that they actually got Microsoft. Other groups have been trying that for years. If you can get Microsoft then you can kinda get any sort of online service that people have access to.
Well, it is their security that got compromised. Secondly, your analogy is inaccurate. It would be more like hackers overwhelming the bank's systems hence the line moving slowly. As far as I understand they didn't kill anyone (you'd swear they did from some of the responses here). All people couldn't do was login to play games for a few days. That's like the bank not being open for a few days while they sort their security out. Problem is, it does piss customers off. The bank shouldn't be hacked. Their systems should not be compromised and they should have been prepared, especially if they'd been hit before. You cannot expect the customers to be happy with the situation. They didn't cause it and they lose faith in the bank. That is not an unreasonable response.
They should be able to provide the service they advertised and the one customers are paying for. Also, any "always online" stuff gets me worried because what happens to the game you purchased when the company is hacked? Imagine not being able to open your board games without phoning the company that made it first. Then they say "sorry, you can't open the box, the company was overloaded with fake paper work. We need to sort out the mess so we can log your play times...can you wait a few days?" You'd probably be shocked, pissed off and wonder why they wouldn't have measures in place to stop this sort of thing from happening.
Yes, much of that is automated and is probably extremely quick when everything works, but when the system is down, can you blame someone for being frustrated? "Screw you board game manufacturing company! Without your consent, we cannot have fun!"