This was last year's news... that video you're linking is a heavily edited lie. The kid egged the Pro on, made some jokes about doing bad things to his grandmother's corpse or some such, and then the Pro gave him exactly what he deserved:InfiniteJacuzzi said:Nice staff, Microsoft.
http://www.joystiq.com/2010/02/22/microsoft-the-pro-xbox-live-moderator-followed-protocol/
Stupid kids are stupid. 8/