O.K. Let me put on my attorney bifocals and try to look at this from a legal standpoint:BRex21 said:You arent looking at this from a legal standpoint, The only way a EULA can be enforced is if the Issuer can prove that the purchaiser acepted the terms of the EULA, the problem with a shrinkwrap contract is that that almost never happens.JDKJ said:you can get stuck with a PS3 that you don't want because you're not inclined to agree with Sony's EULA terms, if you want. That's you. But it ain't me. I'm taking that PS3 back to where I bought it and you can bet, sure as God made lil' green apples, that I ain't getting stuck with it. I do the sticking. Never the other way around.BRex21 said:you cant return your PS3JDKJ said:the court found that a shrink-wrapped EULA resulted in a binding contract being formed when the purchaser retained the software for longer than the 30 day "approve or return" period.
cases that uphold EULA shrinkwrap contracts almost always have other determining factors, such as the one you stated where a return policy was issued the customer had the option to return it or where a consumer profited directly from the misuse of the software.
The issue here is that Sony is blatantly ignoring fair trade laws that prohibit this in almost all us states. (i cant name one that they arent but im sure there is one)
The store can refuse nto accept the return but sony legally has to give you your money back if you dont want it, they dont. this renders your first example invalid. Even with the examples where consumers are given an out factored in there is no clear frontrunner in America as to these contracts being enforcable.
The terms of Sony's PS3 state:
PLEASE READ THIS SYSTEM SOFTWARE LICENSE AGREEMENT CAREFULLY TO UNDERSTAND YOUR RIGHTS AND OBLIGATIONS.
ACCESS TO OR USE OF THE SYSTEM SOFTWARE IN THE SONY COMPUTER ENTERTAINMENT INC. ("SCE")'S PlayStation®3 COMPUTER ENTERTAINMENT SYSTEM UNIT ("PS3? system") IS EXPRESSLY CONDITIONED UPON ACCEPTANCE OF THE TERMS OF THIS AGREEMENT.
and further state:
9. GENERAL LEGAL
By using or accessing the System Software, you agree to be bound by all current terms of this Agreement. To access a printable, current copy of this Agreement, go to http://www.scei.co.jp/ps3-eula/ on your personal computer. SCE, at its sole discretion, may modify the terms of this Agreement at any time, including any terms in the PS3? system documentation or manual, or at http://www.scei.co.jp/ps3-license/index.html. Please check back on this website from time to time for changes to this Agreement. Your continued access to or use of the System Software will signify your acceptance of any changes to this Agreement. In the event of any conflict between this Agreement and the Terms of Service and User Agreement for SCE's online network, the terms of this Agreement shall control the use of or access to, the System Software.
You'll perhaps notice that agreement to the EULA's terms (both as currently presented and any subsequent changes thereto) occurs upon "using or accessing" the software contained in the PS3. I'm hard pressed to imagine a scenario where use of or access to the software in the PS3 -- and the binding contract that thereby results -- would be difficult to establish. If Sony is the party seeking enforcement of its EULA, then I can't imagine how they would have ever concluded that they have a prosecutable cause of action against a defendant if they aren't somehow aware of the defendant's use of or access to the software in the console and, therefore, can't somehow establish as a matter of fact that the console in question was somehow used or accessed. Hackers are the perfect example. If Sony knows enough to file suit against you for breach of the "no reverse engineering, no decompilation, no disassembling, no bypassing, disabling, or circumvention of any encryption, security, or authentication mechanism" clause, then they would necessarily know that you used or access their software in so doing because use and/or access is a necessarily step toward that breach. You can't very well hack software without accessing it. Under these circumstances, how difficult can proving use and/or access be? If Sony cam make out a prima facie case that you did in fact hack their software, isn't a necessary corollary of that fact the fact that you must have also used accessed their software?
And, of course, create and log on to a PSN account with a PS3 and that you used the software then lies beyond all dispute.
Proving that a defendant used or accessed the software in a PS3 isn't a particularly narrow hoop to jump through, I would think.
Furthermore and pardon the wall of text, but here's Best Buy's return policy:
Best Buy Store Exchange & Return Policy
To exchange or return an item purchased in one of our stores, bring the item to any Best Buy store. Please follow these guidelines:
Exchange and Return Period
Exchange or return your item anytime from the original purchase date within the timeframe below:
* 14 days for computers, monitors, projectors, camcorders, digital cameras, iPads, tablets and radar detectors
* 30 days for all other products
* 45 days for all products for Reward Zone Program Premier Silver members*
*If you are returning a mobile phone or device with a plan, Best Buy is not responsible for carrier charges incurred after the carrier's cancellation period. Please refer to the terms and conditions of your plan to verify the carrier conditions.
Non-Returnable Items
Some items cannot be returned, including:
* Labor, delivery and/or installation services
* Pre-paid cards such as music, photo, video or phone cards
* Digital content (e.g. music downloads from Napster)
* Pitch In? Card contributions
* Consumable items such as food, drink and batteries
* Items that are damaged or abused
* Items that are missing accessories, such as remote controls, cords and cables
* Etched or otherwise personalized items
* Opened computer software, movies, music and video games can be exchanged for the identical item but cannot be returned for a refund
Original Receipt and Valid Photo ID
Bring the original receipt as well as your valid photo ID for all exchanges, returns, price matches and warranty repair services. Best Buy accepts the following forms of photo identification:
* U.S., Canadian or Mexican driver's license
* U.S. state ID
* Canadian province ID
* U.S. military ID
* Passport
We electronically secure your information solely for the purpose of returns management, in accordance with state and federal laws regarding consumer privacy.
Restocking Fee
There is a 25% restocking fee for special order products.
Promotional Items and Bundles
As a benefit to our customers, Best Buy occasionally offers promotional items and savings with a purchase or enhanced savings on a bundle of items when they are purchased together.
* When a promotional item is returned, the value of the promotional item is deducted from the refund amount. For instance, if you purchase a TV and get a $100 gift card or 50% off of a DVD player, the $100 value of the gift card or the total value of the DVD player would be subtracted from the refund.
* When an item included as part of a promotional bundle is returned, the bundled discount is void and the value of the bundled discount will be applied to the refund. This occasionally results in additional funds being owed to Best Buy. For instance, if your receive $200 in savings when you purchase a laptop and printer together and you return either item, the $200 amount will be subtracted from your refund.
Returning Mobile Phones with Plans
When returning a mobile phone or device with a plan, you are responsible for canceling service with the carrier. When you make the return, simply tell the Best Buy sales associate that you also want to cancel your service.
Failure to discontinue service may result in additional carrier charges. All carrier charges incurred are the full responsibility of the customer.
If you have questions about mobile phone or device returns, please call Best Buy Mobile at 1-877-702-2211 (6:00am-midnight CT).
Refund Method
Your refund will generally be in the same form as the original payment. However, when the item was purchased with cash or with a debit card without a major credit card logo for more than $500, or with a check for more than $250 the refund will be in the form of a check mailed to you within 10 business days. If the item was purchased using debit and the debit card has a major credit card logo, refunds under $250 will be issued as cash; refunds over $250 will be credited back to the card.
Mail-In Rebates
When a product that was purchased when a mail-in rebate was available on the item, the amount of the rebate may be deducted from the refund amount.
Country of Origin
The item must be exchanged or returned in the country in which it was originally purchased.
To Protect Your Personal Data
Please remove all personal data (e.g. computer or wireless phone data) from any exchanged or returned products. Best Buy is not responsible for any personal data left on or in an exchanged or returned product.
Best Buy Discretion
Best Buy reserves the right to deny any return.
Some tests may use a different set of policies. When a different policy is in effect, you will be informed of those differences prior to purchase.
To Return Special Delivery Items, Performance Service Plans, or Black Tie Protection
To exchange or return items that were delivered, such as major appliances, TVs, furniture and included accessories, please call 1-888-BESTBUY (1-888-237-8289).
To return or cancel your Best Buy Performance Service Plan or Black Tie Protection plan, please call 1-888-BESTBUY (1-888-237-8289).
For purchases made at BestBuy.com or Best Buy for Business, please reference the details below.
Policies of BestBuy.com may vary from our in-store policies. Please see the BestBuy.com Return Policy.
Best Buy for Business
Unfortunately, exchanges and returns of BBFB product purchased through our in-store kiosk, catalog, or via www.BestBuyForBusiness.com cannot be processed at stores at this time. A return authorization can be obtained by calling 1-800-373-3050. Open items returns are not accepted. For full details, see the in-store kiosk, catalog, or www.BestBuyForBusiness.com.
Best as I can tell, the only open box items that they will not refund or exchange are those of the BBFB variety. So if I do take my PS3 back to Best Buy because I don't want to agree to the EULA terms, I'll most likely get a refund. It may not be a full refund but it'll be closer to full than not.